Kassandra Booker
Killeen,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Universal Teller
PenFed Credit Union
Harker Heights, TX
04.2022 - Current
- Identified customer needs and cross-sold bank products and services.
- Verified customer identification for cash transactions.
- Resolved customer service issues in a timely manner.
- Maintained confidentiality of client information at all times.
- Educated customers on the benefits of using electronic banking services.
- Answered questions regarding bank policies, procedures, fees and interest rates.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Balanced cash drawer daily with accuracy.
Personal Banker
First National Bank Texas
Harker Heights, TX
03.2020 - 04.2022
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Advised customers on various financial products available from the bank.
- Recognized opportunities for cross-selling additional banking products or services.
- Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Maintained position of trust and responsibility by keeping customer business confidential.
Substitute Teacher
Killeen ISD
Killeen, TX
01.2018 - 11.2019
- Collaborated with other teachers to ensure student success.
- Encouraged positive behavior among students through effective communication techniques.
- Provided instruction and guidance to students in the absence of a regular teacher.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Maintained student attendance and assignment records to prevent lapses during teacher absences.
- Engaged students in discussions to promote interest and drive learning.
- Explained assignments and relayed information from lead teacher.
Education
Bachelor of Science - Parks, Recreation, And Leisure
Alcorn State University
Lorman, MSSkills
- Cash Handling Experience
- Customer Relationship Building
- Transaction Verification Proficiency
- MS Office Proficient
- Excellent Communication Skills
- Approachable
Timeline
Universal Teller
PenFed Credit Union
04.2022 - Current
Personal Banker
First National Bank Texas
03.2020 - 04.2022
Substitute Teacher
Killeen ISD
01.2018 - 11.2019
Bachelor of Science - Parks, Recreation, And Leisure
Alcorn State University
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