Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kassandra Bundy

Depew,NY

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

11
11
years of professional experience

Work History

Office Administrator

RAS Logistics
Cheektowaga, NY
07.2023 - Current
  • Coordinated and managed daily administrative operations of the office.
  • Organized and maintained filing systems, including electronic databases and records.
  • Answered incoming calls in a professional manner, directed drivers and handled customer concerns.
  • Resolved customer complaints related to service issues or delays.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Recorded and maintained files or records of customer requests, work or services performed.
  • Participated in team meetings discussing changes in procedures or processes.

Customer Service Coordinator

Bureau Veritas
Amherst, NY
04.2023 - 07.2023
  • Provided customer service assistance to customers via phone and email.
  • Developed relationships with customers to ensure satisfaction.
  • Assisted in the development of quality assurance standards for customer service operations.
  • Collaborated with other departments to resolve complex customer issues quickly.
  • Ensured that all customer inquiries were responded to in a timely manner.
  • Performed data entry tasks related to customer accounts and order processing.

Payment Processing Clerk

Firstsource Advantage LLC
Amherst, NY
09.2021 - 04.2023
  • Completed wire transfers and other types of payments, updated records and issues receipts.
  • Reconciled bank accounts, documented payments and produced invoices via accounting software.
  • Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
  • Generated, mailed and monitored invoices.
  • Evaluated open accounts to look for past-due balances and pursue collection strategies.
  • Received and recorded cash, checks and transfers.

Debt Collector

Firstsource Advantage LLC
Amherst, NY
10.2015 - 09.2021
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring drafts.
  • Secured payments by following up with customers which disregarded promise to pay.
  • Arranged for debt repayment or established repayment schedules based on customers' financial situations.
  • Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
  • Advised customers of necessary actions and strategies for debt repayment.
  • Answered customer questions regarding account discrepancies or problems.

Be Our Guest (Bisons)

Concession Stand
Buffalo, NY
06.2013 - 03.2016
  • Responsible for greeting guests and taking orders for food and beverage products
  • Responsible for accepting payment from guests and making change with Canadian currency
  • Assist in clean up and breakdown of the concession area at the end of an even

Manager

McDonald's Restaurant
Buffalo, NY
06.2013 - 09.2015
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Maintained adequate staffing to meet objectives within budget.

Education

Associate of Applied Science - Human Resources Specialist

Bryant And Stratton College
Getzville, NY
04.2024

High School Diploma -

Hutchinson Central Technical High School
Buffalo, NY
06.2013

Skills

  • Microsoft Office
  • Excel
  • Adjustment Posting
  • Data Analysis
  • Record Reconciliation
  • Time Management
  • Relationship Building
  • Accounts Payable
  • Attention to Detail
  • Financial Calculation and Analysis
  • Proactive and Self-Motivated
  • QuickBooks
  • Creative Problem Solving
  • Teamwork and Collaboration
  • Staff Training
  • Computer Skills
  • Shift Scheduling
  • Calm Under Pressure
  • Customer Service
  • Decision Making
  • Professional and Courteous
  • Debt Repayment Negotiation
  • Analytical and Critical Thinking
  • Financial Documentation
  • Payment Processing
  • Schedule and Calendar Management
  • Reliable and Punctual
  • Editing and Proofreading
  • Office Supply Management
  • Handling Payments
  • Mail Sorting
  • Administrative Tasks
  • Spreadsheet development
  • Document Scanning
  • Customer Engagement
  • Administrative Support
  • Route Navigation
  • Work Order Management
  • Customer Relations
  • Driver communication
  • Data Entry
  • Critical thinker
  • Incident Reporting

Timeline

Office Administrator

RAS Logistics
07.2023 - Current

Customer Service Coordinator

Bureau Veritas
04.2023 - 07.2023

Payment Processing Clerk

Firstsource Advantage LLC
09.2021 - 04.2023

Debt Collector

Firstsource Advantage LLC
10.2015 - 09.2021

Be Our Guest (Bisons)

Concession Stand
06.2013 - 03.2016

Manager

McDonald's Restaurant
06.2013 - 09.2015

Associate of Applied Science - Human Resources Specialist

Bryant And Stratton College

High School Diploma -

Hutchinson Central Technical High School

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Kassandra Bundy