Kassandra Campbell

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
• Defined clear targets and objectives and communicated to other team members.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Produced charge invoices for billing
• Prepared Prior Authorizations for Dentures
• Prepared referrals for other offices for patient care
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• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
• Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
• Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
• Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
• Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
• Provided support and guidance to patients and families to navigate healthcare systems.
• Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
• Answered incoming calls, scheduled appointments and filed medical records.
• Verified patient insurance eligibility and entered patient information into system.
• Facilitated communication between patients and various departments and staff.
• Provided excellent customer service to patients and medical staff.
• Delivered support to medical staff in completion of patient paperwork.
• Use and application of funds received thru grants. Assess best ways to use grants to improve Dental Clinic Patient Care.
• Dentrix Mastery Tracks, Clinical, Financial, Front Desk and Practice Analysis

• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Teaching methods for U of M 4th Year dental students
• Knowledgeable in Centricity and competent in Dentrix
• Sterilized rooms and prepped equipment and instruments for 5 procedures daily.
• Documented patient dental health information, medical history, and vital signs for future reference.
• Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
• Contributed to office organization by maintaining accurate patient records and updating files regularly.
• Patterson imaging
• Dentrix software

Customer transactions, prepare monthly audit reports, perform cash counts, balancing of machines and drawers. Resolve problems.