Kassandra Carrington
La Pine
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Lead Telephone Operator
La Pine Community Health Center
La Pine
02.2024 - Current
- Trained new operators on phone system procedures, EPIC, and customer service protocols.
- Directed calls to appropriate departments for timely assistance.
- Provided accurate information to patients regarding services and programs.
- Assisted patients in scheduling appointments over the phone.
- Handled emergency calls with professionalism and urgency as required.
- Took messages from callers and accurately relayed details to intended staff.
- Resolved customer inquiries quickly and efficiently by utilizing problem-solving skills.
- Responded to patients' requests for assistance with various issues they were having.
- Reported any issues that arose during telephone conversations to management for further investigation.
- Communicated effectively with other departments regarding patient concerns.
- Developed strong professional relationships with employees and clients through effective customer service skills.
- Followed up with open calls to offer further assistance and close out issues.
- Participated in planning department meetings.
- Helped with creating workflows.
- Conducted new patient audits in EPIC.
BOOKKEEPER
Interceptor King Auto Sales
Gilchrist
03.2017 - 02.2024
- Maintained and processed invoices, deposits, and money logs
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Monitored inventory levels to ensure accurate bookkeeping of vehicle sales.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Provided assistance in preparing tax returns annually.
NANNY
Jennifer Coughlin
Bend
03.2015 - 03.2017
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Transported children to and from school, medical appointments and extra-curricular activities.
NANNY
Jennifer Pempe
Kirkland
09.2014 - 03.2015
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
In-Home Nanny
Erica Johnson
Kirkland
10.2012 - 02.2014
- Provided attentive care for children in a safe, nurturing environment.
- Planned and organized engaging activities to promote learning and development.
- Prepared nutritious meals, accommodating dietary restrictions and preferences.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Built positive and nurturing environments to support child social she emotional growth.
Education
High School Diploma -
Monsanto Jr-Sr High School
Montesano, WA06-2001
Skills
- Record keeping
- EPIC charting
- Customer Relations
- Tax Preparation
- Decision Making
- Purchase Orders
- Customer Service
- Cash Management
- Effective communication
- Team collaboration
- Workflow development
- Time management
Timeline
Lead Telephone Operator
La Pine Community Health Center
02.2024 - Current
BOOKKEEPER
Interceptor King Auto Sales
03.2017 - 02.2024
NANNY
Jennifer Coughlin
03.2015 - 03.2017
NANNY
Jennifer Pempe
09.2014 - 03.2015
In-Home Nanny
Erica Johnson
10.2012 - 02.2014
High School Diploma -
Monsanto Jr-Sr High School
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