Kassandra Castilleja
Brownsville
Summary
Looking for an opportunity to apply my educational and work skills in a professional manner. Be able to work in a company with great potential and help better facilitate the company's work requisites. The objective is to work as a team and accomplish goals within the company, as well as for self-growth.
Overview
9
9
years of professional experience
Work History
Hostess, To-go Cashier
Parry's Pizzeria & Taphouse
Brownsville
07.2023 - 06.2024
- Greeted guests warmly upon arrival, seating them promptly.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Assisted in preparing the restaurant for opening and closing shifts.
- Answered telephone to provide dining information and take reservations.
- Always maintained the dining area clean and made sure tables were reset.
- Assisted staff by serving food and beverages or bussing tables.
- Provided excellent customer service by addressing customer needs promptly.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Customer Service Representative
Maximus
Brownsville
08.2020 - 12.2020
- Answer incoming calls, help assist customers with general questions they had regarding their insurance.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Remained calm and professional at all times when talking to the customer.
- Provided accurate information about their insurance to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Cashier, Drive-thru
Whataburger
Brownsville
04.2015 - 07.2019
- Being in the front, I would greet customers as soon as they walked in, and as soon as they left, the goal was to leave an unremarkable experience for them to feel welcomed and come back.
- Ensuring customers were satisfied with their orders, always making sure they were hot and fresh.
- Processed credit card and cash payments, ensuring all transactions were accurate.
- Maintained the drive-thru and front counter area clean and organized, including countertops, registers, windows, and floors.
- Processed sales transactions to prevent long customer wait times.
- Always maintained a professional appearance and was ready to help customers with any questions they had about the menu.
- Trained new team members in cash register procedures, taking orders in the headset, and at the front counter.
- Performed other duties as assigned by management.
- Fast-paced worker and multitasking.
Education
High School Diploma -
Rivera Early College High School
Brownsville, TX06-2016
Skills
- Exceptional communication skills
- Customer service
- Payment processing
- Team collaboration
- Organizational skills
- Fast-paced environment
- Multitasking capacity
- Warm and friendly
- Reliable
- Dining room maintenance
- Cleaning and sanitizing
- Flexible and adaptable
- Bilingual
Languages
- English (fluent)
- Spanish (fluent)
Timeline
Hostess, To-go Cashier
Parry's Pizzeria & Taphouse
07.2023 - 06.2024
Customer Service Representative
Maximus
08.2020 - 12.2020
Cashier, Drive-thru
Whataburger
04.2015 - 07.2019
High School Diploma -
Rivera Early College High School
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