Kassandra Cazarez
Golden Acorn Casino
Imperial,CA
1
Certification
5
years of professional experience
Detail-oriented professional with customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Communicate effectively with clients, internal staff, providers, and insurance payers to support the billing process. Regarded as a natural people person with strong interpersonal communication skills. Manage time and priorities in multi-task environments. Function independently with minimal direction and guidance. Effective problem solver, able to assess situations and identify solutions. Experienced observer with a keen eye for detail and a commitment to accuracy. Skilled in monitoring and documenting activities, events, or processes with precision and objectivity. Proficient in following established protocols and procedures to ensure reliable observations.
Work History
Surveillance Observer
2 Months- Monitored gaming activities to ensure compliance with regulations and company policies.
- Identified potential cheating by closely observing player actions to identify potential cheating or misconduct.
- Reported incidents and irregularities to management, facilitating prompt investigations.
- Collaborated with security team to maintain a safe environment for guests and staff.
- Documented gaming floor activities, ensuring accurate logs for regulatory compliance.
Security Guard
6 Months- Monitored hospital premises to ensure safety and security for staff and patients.
- Follow site-specific policies and procedures and implement emergency response activities.
- Patrol the facility to maintain the security and safety of client property and personnel.
- Responded promptly to emergency situations, coordinating with local law enforcement.
- Responded to alarms, emergencies, and disturbances.
- Managed access control by verifying visitor credentials at entry points.
- Assisted in implementing security protocols to protect sensitive areas within the facility.
- Documented incidents and prepared reports for review by hospital administration.
- Collaborated with healthcare personnel to address security concerns during shifts.
- Performed daily security patrols to monitor for potential threats of assigned areas.
- Investigated alarm triggers promptly to assess and address issues, emergencies, and disturbances.
- Assisted staff and visitors by answering questions and offering guidance.
Full Time Student
1 Year 5 Months- Program courses provided training in medical terminology, medical billing and coding concepts, and healthcare computer information systems.
- Introduced to coding healthcare services, electronic health records (EHR) systems, and processes for preparing and submitting healthcare claims.
- Acquired skills in coding diseases, surgeries, and medical procedures for accurate billing and collection using ICD10, CPT, and HCPCS coding systems.
- Organized and analyzed health insurance claims to facilitate reimbursement and managed rejected claims for resubmission.
- Explored HIPAA rules and regulations related to the privacy and security of patient information.
- Enhanced interpersonal communication, English composition, critical thinking, problem-solving, basic computer, and mathematical fluency skills.
- Prepared to sit for the Certified Professional Coder (CPC) examination offered through AAPC.
Casino Hostess / Customer Service
2 Months- Courteously greeted patrons and directed them to their tables and took orders in person and over the phone.
- Ensured surroundings were inviting by making certain front area was clean, neat, and organized.
- Managed flow of customers to ensure servers were able to provide quality customer service.
Education
Associate of Science Degree - Medical Billing and Coding
Skills
Medical Billing
Accounts Receivable
Collections
Co-Pay
Deductibles
Co-Insurance
EOBs
Revenue Cycle Management
Posting Payments
Government (Medicare & Medicaid)
Third Party Payers
Electronic Health Records (EHR)
Electronic Medical Records (EMR)
Managed Care (HMO
PPO
POS)
Workers Compensation
Insurance Verification
Insurance Claim Processing
CMS 1500
CMS 1450 (UB-04)
Front Office Operations
Medical Office Procedures
Scheduling
Medical Terminology
Anatomy & Physiology
HIPAA Compliance
Medical Coding (ICD-10-CM
HCPCS
CPT)
Compliance monitoring
Incident reporting
Policy enforcement
Risk assessment
Emergency response
Attention to detail
Effective communication
Team collaboration
Time management
Certification
Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate
Timeline
Surveillance Observer
Golden Acorn Casino
06.2026 - CurrentRead More
Security Guard
Pioneer Memorial Hospital
01.2025 - 07.2025Read More
Full Time Student
Ultimate Medical Academy
10.2023 - 03.2025Read More
Casino Hostess / Customer Service
Golden Acorn Casino
09.2021 - 11.2021Read More
Ultimate Medical Academy
Associate of Science Degree from Medical Billing and Coding
Read More