Kassandra Delacruz
New York,NY
Summary
Previously Assistant Manager and Bartender with a track record of enhancing customer satisfaction and boosting sales through expert beverage preparation and exceptional service. At Mermaids Club, significantly increased sales by upselling premium products. Bilingual with strong multitasking abilities, excels in fast-paced environments, ensuring seamless operations and positive guest experiences.
Overview
10
10
years of professional experience
Work History
Bartender
Mermaids Club
3106 31st Street, Queens, Ny
01.2021 - Current
- Collaborated with team members to deliver seamless service during high-volume events.
- Handled cash transactions accurately while consistently following venue policies regarding payment processing procedures.
- Ensured guest satisfaction, addressing concerns promptly and professionally.
- Proactively identified potential issues before they arose, working closely with management to address them swiftly.
- Supported venue marketing initiatives by promoting upcoming events during interactions with patrons.
- Maintained clean and organized bar area.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Bartender
Blockheads Burritos
175 W 90th St. New York, NY 10024
06.2017 - 09.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Assistant Manager
Necessary Clothing
443 Broadway, Ny
02.2015 - 04.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, promoting positive work environment.
- Monitored cash intake and deposit records.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Trained new employees after hire to elevate customer service.
Education
Associate of Arts -
LaGuardia Community College
Long Island City, NYHigh School Diploma -
West Side High School
172 W 102nd Street, New York, Ny12-2012
Skills
- Fluency in Spanish [Bilingual]
- Strong multitasking
- Highly reliable
- Team player attitude
- Handling difficult customers
- Memory retention
- Clear and effective communication
- Customer service expertise
- Beverage preparation
Timeline
Bartender
Mermaids Club
01.2021 - Current
Bartender
Blockheads Burritos
06.2017 - 09.2019
Assistant Manager
Necessary Clothing
02.2015 - 04.2017
Associate of Arts -
LaGuardia Community College
High School Diploma -
West Side High School