Kassandra Donovan
West Warwick,RI
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Oppurtunties Unlimited
11.2025 - Current
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Recorded status and duties completed in logbooks for management.
Preservation Coordinator
National Field Representatives Inc
04.2018 - 08.2019
- Wrote scopes, requirements
- Wrote agendas and notes and sent out automatic notifications for upcoming meetings
- Effectively controlled the release of proprietary and confidential information for general client lists
- Answered phone calls from customers and contractors
- Displayed an understanding of Hud, Fannie Mae, and FMAC guidelines and regulations
Self Employed
Self Employed
01.2017 - 01.2018
- Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions
- Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary
- Observed and monitored play to identify developmental strengths and target areas for enrichment activities
- Improved group and individual behavior with positive management strategies
- Maintained organized and clean classroom and work areas
- Identified concerns and signs of emotional or developmental problems and discussed issues with management and families
Receptionist
Peraza Dermatology
02.2015 - 12.2016
- Gathered, sorted, distributed and sent mail and packages
- Answered and directed incoming calls using multi-line telephone system
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
- Greeted visitors, assessed needs and directed to appropriate personnel
- Checked Patients in and out of appointments
- Made reminder calls
Receptionist
New London Hospital
06.2014 - 12.2015
- Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff
- Answered and directed incoming calls using multi-line telephone system
- Implemented new recordkeeping and documenting systems to improve organization and traceability
- Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily
- Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance
Caregiver
Cedar Hill Nursing Home
11.2012 - 11.2014
- Coordinated and administered medications and organized healthcare appointments to maintain optimal client health
- Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein
- Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs
- Assisted families in planning for meals and shopping for ingredients to meet nutritional plans
- Assisted patients with daily personal hygiene tasks by providing bathing, dressing and grooming
- Engaged client in physical and mental activities to sustain quality of life
- Developed strong and trusting rapport with each patient to facilitate best possible care and assistance
Activities Assistant
Sullivan County Nursing Home
01.2011 - 10.2012
- Observed participants for signs of physical distress and rendered aid, including stopping activities and providing basic medical care
- Organized special trips for residents and accompanied groups throughout each excursion
- Used diverse strategies, including one-on-one time and small groups, to engage residents in facility life
- Helped residents participate in activities with basic and advanced mobility support
- Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips
Sales Clerk
Circle K
11.2009 - 07.2010
- Prepared products for sales floor by adding tags and readying pallets or restocking
- Assisted customers based on currently available product, promotional and policy information
- Received and submitted payments and returns with accuracy and efficiency
- Helped customers complete purchases, including processing payments and bagging items
- Operated cash registers, scanners and computers to itemize and total customer purchases
- Removed outdated and overripe items from stock to eliminate health risks
Sales Clerk
Market Basket
07.2007 - 10.2009
- Greeted customers upon entrance and handled all cash and credit transactions
- Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate
- Helped customers complete purchases, including processing payments and bagging items
- Prepared products for sales floor by adding tags and readying pallets or restocking
- Assessed floor displays to determine which merchandise required restocking
- Received and submitted payments and returns with accuracy and efficiency
- Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates
- Delivered high-quality customer service through deep commitment to knowledge and performance
- Scanned merchandise barcodes and bagged items using appropriate strategies for each type
Education
High School Diploma -
Springfield High School
Springfield, VT06.2011
Skills
- Multi-line
- Telephone
- Telephone skills
- Data entry
- Scheduling
- Multitasking
- Clerical Experience
- Vital Signs
- EMR Systems
- Medical Records
- Medication Administration
- Caregiving
- Medical Office Experience
- Patient Care
- Microsoft Office (1 year)
- Insurance Verification
- Medical Billing
- Experience Administering Injections
- Accounting
- Communication skills (6 years)
- Client documentation
- ADL support
- Transportation
- Patient care
- Daily living support
- First aid and safety
- Behavioral support
- Charting and documentation
Certification
driver's license
CPR certified
BLS certified
Timeline
Direct Support Professional
Oppurtunties Unlimited
11.2025 - Current
Preservation Coordinator
National Field Representatives Inc
04.2018 - 08.2019
Self Employed
Self Employed
01.2017 - 01.2018
Receptionist
Peraza Dermatology
02.2015 - 12.2016
Receptionist
New London Hospital
06.2014 - 12.2015
Caregiver
Cedar Hill Nursing Home
11.2012 - 11.2014
Activities Assistant
Sullivan County Nursing Home
01.2011 - 10.2012
Sales Clerk
Circle K
11.2009 - 07.2010
Sales Clerk
Market Basket
07.2007 - 10.2009
High School Diploma -
Springfield High School
Assessments
- Data Entry — Highly Proficient November 2019 Entering data quickly and accurately Full results: Highly Proficient
- Customer Focus & Orientation — Highly Proficient August 2019 Responding to customer situations with sensitivity. Full results: Highly Proficient
- Conscientiousness — Highly Proficient October 2019 Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
- Electronic Medical Records: Best Practices — Highly Proficient October 2019 Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Highly Proficient
- Spa Manager — Highly Proficient October 2019 Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Highly Proficient
- Working with MS Word Documents (Basic) — Highly Proficient October 2019 Basic Word techniques, including the use of tools to format or edit text. Full results: Highly Proficient
- Administrative Assistant — Highly Proficient August 2019 Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
- Administrative Assistant — Highly Proficient October 2019 Evaluates the knowledge and skills essential to administrative assistant jobs. Full results: Highly Proficient
- Sales: Influence & Negotiation — Familiar September 2019 Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals. Full results: Familiar
- Organizational Skills — Highly Proficient August 2019 Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Highly Proficient
- Reliability — Familiar July 2019 Tendency to be dependable and come to work Full results: Familiar
- Receptionist — Highly Proficient August 2019 Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
- Verbal Communication — Proficient August 2019 Speaking clearly, correctly, and concisely Full results: Proficient
- Personality: Customer Service Fit — Proficient July 2019 Assesses personality traits that result in high-quality customer service. Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- Skills
- Activities leadership
- Care planning
- Efficient and accurate
- Data entry
- Scheduling
- Multi-line telephone skills
- Meticulous and organized
- Multitasking and prioritization
- Tech-savvy
- Open and clear communicator