Kassandra Edmiston
Laurel,MD
Summary
Driven professional with a proven track record at Motel 6 Hotel, excelling in guest relations and staff development. Skilled in cash management and fostering positive working relationships, I significantly enhanced operational efficiency and customer service excellence. Demonstrates exceptional listening skills and a commitment to maintaining information confidentiality.
Overview
9
9
years of professional experience
Work History
Guest Services Associate
Motel 6 Hotel
2021.02 - 2024.05
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Booked appointments, accepted payments and answered guest questions.
- Resolved complaints regarding housekeeping and room service.
- Explained hotel's policies and procedures to guests upon check-in.
- Confirmed arrival and departure times for guests.
- Fostered close-knit relationships with clients by exemplifying top-notch customer service to drive revenue.
Receptionist
AZ HVAC LLC
2015.04 - 2021.11
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Collected ACH payments, processed transactions and updated relevant records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Education
High School Diploma -
Meade Senior High School
1100 Clark Rd, Fort Meade, MD 2075506.2007
Skills
- Making reservations
- Staff Development
- Positive working relationships
- Team building and supervision
- Information confidentiality
- Cash Management
- Recordkeeping abilities
- Cash Handling
- Guest Registration
- Listening Skills
- Guest Relations
- VIP guest relations
Timeline
Guest Services Associate
Motel 6 Hotel
2021.02 - 2024.05
Receptionist
AZ HVAC LLC
2015.04 - 2021.11
High School Diploma -
Meade Senior High School
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