KASSANDRA ESPINOSA

Work History

Advance Urology Institute

03.2019 - Current

Assisted patients in filling out check-in and payment paperwork.
Took copayments and compiled daily financial records.
Used [Software] to schedule appointments.
Balanced deposits and credit card payments each day.
Compiled and reviewed medical charts.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Reviewed and corrected claim errors to facilitate smooth processing.
Reviewed daily care slips for doctors.

24-7 Intouch

08.2018 - 01.2019

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Met customer call guidelines for service levels, handle time and productivity.
Recommended products to customers, thoroughly explaining details.

Luxe Day Spa & Salon

08.2016 - 08.2018

Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Developed and maintained relationships with customers and suppliers through account development.
Recorded inventory sales into organization's weekly income report.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.

HOST Program

03.2014 - 08.2016

Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
Promoted physical, mental and social development using classroom games and activities.
Tutored struggling students individually and in small groups to reinforce learning concepts.
Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
Completed daily reports, meal count sheets and attendance logs.
Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.

Fossil

03.2012 - 02.2014

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Provided positive first impressions to welcome existing, new and potential customers.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Prepared merchandise for sales floor by pricing or tagging.
Solved customer challenges by offering relevant products and services.
Achieved perfect attendance and on-time record.
Tracked stock using company inventory management software.
Worked alongside retail representatives to enhance product presentations and advertising collateral.