Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kassandra Estrada-Joya

Kirkland

Summary

Diligent crew member with solid background in team-based operations and customer service. Consistently contributed to smooth workflow and enhanced guest experiences. Demonstrated reliability and effective communication skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Crew Member

Just Poke
08.2019 - Current
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with team members to complete orders.
  • Worked well with teammates and accepted coaching from management team.
  • Ensured food safety and hygiene compliance during daily operations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Stocked shelves to organize aisles in assigned department.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Trained new crew members on operational procedures and customer service standards.

Crew Member

Lakeside-Milam Recovery Center
11.2016 - 06.2019
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Kept all prep areas clean by sweeping, mopping, and washing down counters.
  • Emptied trashcans and transported waste to collection areas.
  • Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Education

Bachelor of Arts - Criminal Justice

Washington State University
Pullman
05-2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Learning agility
  • Willingness to learn

Certification

  • Crime victim advocate Certification (in progress)

Timeline

Crew Member

Just Poke
08.2019 - Current

Crew Member

Lakeside-Milam Recovery Center
11.2016 - 06.2019

Bachelor of Arts - Criminal Justice

Washington State University

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