Kassandra Fontalvo
Hollywood,FL
Summary
Dynamic and empathetic professional with a background at Emerald Hill Pharmacy, adept in maintaining high cleanliness standards and managing sensitive patient information. Excelled in teamwork and computer skills, enhancing guest satisfaction and operational efficiency. Proven track record in improving service delivery through problem-solving and attention to detail, without exceeding a 55-word limit.
Overview
2
2
years of professional experience
Work History
Emerald Hill Pharmacy
Front Desk Position
04.2024 - 08.2024
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacy staff with preparing medications and filling orders.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Perfection Med Spa
Front Desk Reseptionist
01.2023 - 06.2023
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Processed financial transactions accurately using property management software systems while safeguarding against fraud or theft attempts at all times.
- Conducted regular inventory checks on office supplies, ordering replacements as needed to maintain optimal productivity levels at the front desk.
- Maintained accurate records of guest reservations, payments, and room assignments to ensure smooth transitions during shifts.
Education
GED -
Sheridan Technical College
Hollywood, FLSkills
- Quality Inspections
- Flexibility
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Clear Communication
- Flexible Schedule
- Computer Skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Emerald Hill Pharmacy
Front Desk Position
04.2024 - 08.2024
Perfection Med Spa
Front Desk Reseptionist
01.2023 - 06.2023
GED -
Sheridan Technical College
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