Kassandra Fuerte
Calexico,CA
Summary
Offering more than 6 years of progressively responsible experienced with 3 companies. Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering top-notch experiences in every interaction.
Overview
5
5
years of professional experience
Work History
Sales Associate
Dillard's
El Centro, CA
02.2019 - 02.2020
- Reviewed and resolved differences between accounting information and cash drawer.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Counted cash in register drawer at beginning and end of shift.
- Helped over 300 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Front Desk Receptionist
One Stop Service
Calexico, CA
06.2018 - 11.2018
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
- Volunteered to help with special projects, assuming variety of tasks and duties.
Fast Food Team Member
Jack In The Box
Calexico, CA
11.2014 - 12.2017
- Maintained clean, sanitized and well-organized food preparation zones.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Pleasantly and courteously interacted with customers to deliver quality service.
- Processed payments and counted change to complete transactions.
- Strictly followed all cash, security, inventory and labor policies and procedures.
Education
Some College (No Degree) - Criminal Justice
Imperial Valley College
Imperial, CAHigh School Diploma -
Calexico High School
Calexico, CASkills
- Merchandising expertise
- Stocking and replenishing
- Sales expertise
- Communication skills
- Problem-solving skills
- Cash handling
- Interpersonal skills
- Multi-tasking strength
- Multi-line phone proficiency
- Researching skills
- Verbal and written communication
- Office administration
- Public relations understanding
Timeline
Sales Associate
Dillard's
02.2019 - 02.2020
Front Desk Receptionist
One Stop Service
06.2018 - 11.2018
Fast Food Team Member
Jack In The Box
11.2014 - 12.2017
High School Diploma -
Calexico High School
Some College (No Degree) - Criminal Justice
Imperial Valley College