Kassandra Garcia
Laredo,TX
Summary
Dynamic Customs Entry Writer at CH Robinson International, recognized for enhancing client satisfaction through precise tariff classifications and proactive shipment monitoring. Leveraged strong problem-solving abilities and a continuous improvement mindset to streamline customs clearance processes, ensuring compliance with import regulations and fostering effective teamwork. Committed to maintaining audit readiness and delivering exceptional customer service.
Overview
7
7
years of professional experience
Work History
CUSTOMS ENTRY WRITER
CH ROBINSON INTERNATIONAL
04.2020 - Current
- Monitored shipment statuses proactively through various tracking tools available online, keeping clients informed about any potential delays or disruptions affecting their cargo.
- Collaborated with internal teams to ensure compliance with US customs regulations, minimizing risk of penalties and fines.
- Developed strong relationships with clients, facilitating communication and understanding of their unique import requirements.
- Enhanced client satisfaction by providing accurate and timely tariff classifications for various imported products.
- Identified and resolved issues with potential to delay cargo release or final delivery.
- Streamlined customs clearance processes by implementing efficient documentation methods, resulting in reduced processing times.
- Assisted in training new Customs Entry Writers, sharing expertise and best practices for effective performance within the role.
- Collaborated closely with regulatory agencies such as FDA and EPA when required for specific imports, ensuring full compliance with all relevant protocols.
- Delivered exceptional customer service through fast and accurate processing of entries, professional, precise communication and coordination with other departments to resolve inquires.
- Maintained organized electronic files for all customs entries, facilitating easy retrieval of information when required for audits or other reviews.
- Maintained up-to-date knowledge on changing customs regulations, ensuring accurate guidance for clients during the import process.
- Identified opportunities for process improvements within the team, contributing to a more streamlined workflow and improved overall efficiency.
Customs Entry Writer
GDL BROKERAGE INC
LAREDO, TX
01.2018 - 04.2020
- Maintained up-to-date knowledge on changing customs regulations, ensuring accurate guidance for clients during the import process.
- Managed complex cargo shipments, coordinating logistics across multiple international borders for seamless delivery.
- Resolved shipment delays by proactively identifying potential issues and working closely with carriers to find solutions.
- Ensured compliance with customs regulations by staying up-to-date on changing policies and procedures.
- Lawfully cleared merchandise through customs per client and government requirements.
- Provided top-notch customer service through attention to detail, quick response times, and expert advice on import/export matters.
- Collaborated with carriers, warehouse operators, and freight forwarders to expedite shipments and resolve issues.
- Implemented pre-clearance strategies to ensure seamless transit of goods through customs checkpoints.
Education
IMPORT AND EXPORT
LAREDO COLLEGE
LAREDO,TEXAS01.2019
Skills
- Recordkeeping accuracy
- Continuous improvement mindset
- Import and export regulations
- Efficient data entry
- Customs clearance procedures
- Customs audit readiness
- Teamwork
- Customer service
- Customer assistance
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Adaptability and flexibility
- Data entry
- Professionalism
- Record keeping
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
CUSTOMS ENTRY WRITER
CH ROBINSON INTERNATIONAL
04.2020 - Current
Customs Entry Writer
GDL BROKERAGE INC
01.2018 - 04.2020
IMPORT AND EXPORT
LAREDO COLLEGE
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