Kassandra Goodpaster
Hamilton,OH
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking and willing to take on additional responsibilities to achieve team goals. Motivated to assist customers with their needs and provide exceptional service.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Grupenhof Enterprises LLC
10.2022 - Current
- Acted as main point of contact for patients and doctors by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Merchandise Manager
Cedar Fair Kings Island
02.2017 - 06.2022
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Interacted with customers to obtain feedback and drive satisfaction.
- Developed and implemented successful strategies to increase sales and profits.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Assessed areas of service concern and developed improvement plans.
- Hired and trained purchasing staff to improve effectiveness of purchasing operations.
Assistant General Manager
Crumbl Cookies
01.2022 - 10.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Education
High School Diploma -
Hamilton High School
Hamilton, OH05.2020
Skills
- Inventory Management
- Organizational Skills
- Customer Service
- Creative and Complex Problem-Solving
- HIPAA Compliance
- Attention to Detail
- Time Management
- Verbal and Written Communication
- Filing and Recordkeeping
- Workforce Management
Timeline
Patient Care Coordinator
Grupenhof Enterprises LLC
10.2022 - Current
Assistant General Manager
Crumbl Cookies
01.2022 - 10.2022
Merchandise Manager
Cedar Fair Kings Island
02.2017 - 06.2022
High School Diploma -
Hamilton High School
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