Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kassandra Greer

Blountville,TN

Summary

Dedicated professional with over 10 years of experience in the customer service industry, consistently delivering exceptional support to clients and customers. Recognized as a motivational leader, adept at communicating responsibilities effectively while excelling in individual tasks. Committed to upholding the highest standards of service and fostering a warm, welcoming atmosphere for both customers and colleagues. Quick to adapt to new environments and challenges, with a strong problem-solving mindset that drives success in all endeavors.

Overview

10
10
years of professional experience

Work History

Business Consultant

Advanced Call Center Technologies LLC
11.2024 - Current


  • Enhanced team productivity by providing guidance on effective time management and prioritization techniques.
  • Assisted Merchants with the selection of PayPal processors that would assist with conversion regarding sales of their products/services.
  • Offered other PayPal products to existing Merchants to keep their processing updated and increase revenue long term.
  • Established close relationships with new small business prospects.
  • Mastered and constantly improved sales prospecting, follow-up and upsell processes.
  • Mentored new sales consultants, enhancing their skills and contributing to a positive team environment.
  • Utilized prior knowledge and problem solving skills to assist team with handling multitudes of accounts.
  • Collected and arranged information on behalf of the team in order to resolve issues.
  • Brought new information to colleagues to keep business and sales running smoothly while offering resolutions.
  • Provided exceptional customer service, building strong relationships with clients and earning repeat business.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Achieved and surpassed company defined sales goals.

Shift Leader

Great American Cookies
07.2016 - 09.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.

Property Management/Labor Worker

Stipes Construction
05.2019 - 12.2020
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean and organized work areas, contributing to overall efficiency on the job site.
  • Assisted in loading and unloading materials, ensuring timely delivery to appropriate job sites.
  • Performed general housekeeping and cleaning tasks.
  • Performed basic carpentry tasks for various construction projects, enhancing overall project quality.
  • Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
  • Organized the information for over 30 Rental Properties, kept track of payments, and ensured the properties remained well-kept.
  • Handled conversations and transactions with renters, and went on-site when necessary.

Waitress

BMB Family Restaurant
05.2015 - 12.2015
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

Education

Associate of General Studies - General Studies

Northeast State Community College
05.2019

High School Diploma -

Tennessee High School
05.2017

Skills

  • Positive Attitude
  • Team Leadership and Collaboration
  • Problem-Solving
  • Customer service focus
  • Flexible Schedule
  • Decision-making capabilities
  • Staff mentoring
  • Performance improvement
  • Project management
  • Continuous improvement
  • Issue research

Timeline

Business Consultant

Advanced Call Center Technologies LLC
11.2024 - Current

Property Management/Labor Worker

Stipes Construction
05.2019 - 12.2020

Shift Leader

Great American Cookies
07.2016 - 09.2024

Waitress

BMB Family Restaurant
05.2015 - 12.2015

Associate of General Studies - General Studies

Northeast State Community College

High School Diploma -

Tennessee High School

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