Kassandra Griffin

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Communicated with resident care takers and independent seniors about current and future scheduled off site events such as trips to department stores
• Kept reception area clean and neat to give visitors positive first impression.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Handled rent payments
• Corresponded with clients through email, telephone, or postal
• Corresponded to approximately over 100 phone calls, 25 emails, over 350 pieces of mail in one day.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled mail and package sorting with a sense of accuracy
• Prepare meal labels for apartment kitchen staff
• Continuously practice empathy and patience for all residents, families, and staff

• Greeted customers and helped with product questions, selections, and purchases.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Helped customers complete purchases, locate items, and join reward programs.
• Maintain clean and organized store environment, enhancing overall shopping experience for customers.
• Answered questions about store policies and addressed customer concerns.
• Collaborated with team members to meet and exceed monthly sales targets consistently.
• Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Worked to target and excel daily sales and credit goals for day
• Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
• Ensured accurate pricing of merchandise through diligent price tag verification, reducing discrepancies at point of sale.

• Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs.
• Offered specialized deep-cleaning services that revitalized living spaces, increasing overall home comfort.
• Managed workload across 3 to 4 houses and satisfied customer needs for cleaning standards and details.
• Collaborated with team members to complete large-scale cleaning projects efficiently and effectively.
• Demonstrated punctuality and reliability by consistently arriving on time for scheduled appointments, instilling trust and confidence in clients.
• Streamlined cleaning processes with use of efficient tools, techniques, and eco-friendly products.
• Provided flexible scheduling options for clients, ensuring timely completion of all tasks without compromising quality.
• Adhered to professional house cleaning checklist.

• Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs.
• Offered specialized deep-cleaning services that revitalized living spaces, increasing overall home comfort.
• Collaborated with team members to complete large-scale cleaning projects efficiently and effectively.
• Demonstrated punctuality and reliability by consistently arriving on time for scheduled appointments, instilling trust and confidence in clients.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Delivered aesthetically pleasing results with expert furniture arrangement, maximizing space utilization within rooms.
• Provided flexible scheduling options for clients, ensuring timely completion of all tasks without compromising quality.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Changed bed linens and collected soiled linens for cleaning.
• Sorted, laundered and put away various laundry items.
• Collected trash and moved garbage cans from kitchen areas to pick-up stations.
• Washed and put away kitchen dishes, utensils and glassware.
• Polished fixtures to achieve professional shine and appearance.

• Delivered approximately 60 to 80 packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Communicated with dispatchers to stay informed of changes to routes and delivery schedules.

• Used time management and efficient cleaning methods to meet deadlines.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Emptied trashcans and transported waste to collection areas.
• Organized and used industrial cleaning products following strict safety procedures.
• Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
• Confirmed all cleaning tools and equipment were stored properly after use.

• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Set up and entered financial data into spreadsheets using Microsoft Excel.
• Maintained confidentiality of sensitive information by adhering to strict data privacy policies regarding guest records and financial documents.
• Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
• Enhanced revenue accuracy by conducting nightly financial audits and reconciling discrepancies in transactions.
• Assisted guests with special requests or accommodations, ensuring a comfortable stay at the hotel.
• Streamlined nighttime hotel operations by managing guest check-ins, check-outs, and resolving customer complaints.
• Collaborated with daytime staff to communicate relevant information about guest needs, preferences, and reservations for seamless service transitions between shifts.
• Increased accuracy in billing process by thoroughly reviewing invoices for errors before finalizing charges to guest accounts.
• Maximized room occupancy rates during peak seasons by identifying available rooms and updating reservation system accordingly.
• Supported the training and onboarding of new hires to ensure they were well-equipped to handle hotel night audit tasks.
• Promoted a safe work environment through adherence to safety protocols and proper handling of emergency situations as needed.
• Facilitated smooth communication between departments by acting as the primary point of contact during overnight hours for timely issue resolution.
• Managed approximately 3-6 calls per night

Welcomed each new arrival pleasantly and confirmed reservations and identification.

• Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
• Collected room deposits, fees, and payments.
• Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
• Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
• Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
• Participated in regular staff meetings to share feedback from guests and suggest improvements for overall hotel operations.
• Reduced wait times during peak hours by quickly processing transactions and providing timely assistance to guests.
• Managed approximately 60-80 calls professionally while maintaining an exceptional level of customer service.
• Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
• Balanced daily cash drawer accurately, minimizing discrepancies and ensuring proper accounting procedures were followed.
• Leveraged knowledge of local attractions and amenities to provide tailored recommendations for guests, enhancing their overall stay experience.
• Collaborated with housekeeping and maintenance teams to maintain high standard of cleanliness in rooms and common areas.
• Maintained strict confidentiality regarding sensitive guest information as per company policy guidelines.
• Assisted guests with transportation arrangements, local recommendations, and other inquiries to enhance their stay experience.
• Increased hotel revenue by effectively upselling room upgrades, amenities, and additional services.
• Developed and maintained positive relationships with guests for satisfaction.

• Made sure that products were produced on time and are of good quality.
• Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
• Organized work to meet demanding production goals.
• Operated various types of machinery efficiently while adhering to all safety protocols at all times during shifts worked alongside other employees working together towards shared objectives.
• Upheld clean and organized workspaces to promote efficiency and minimize the risk of accidents or contamination.
• Assembled products to meet production requirements and daily established quotas.

• Checked customer identification for alcohol, cigarette, and lottery sales.
• Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
• Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
• Maintained clean and orderly work station.
• Managed inventory and restocked shelves as needed to maintain adequate product availability.
• Handled customer complaints promptly and professionally, resolving issues to their satisfaction.
• Cleaned up gas and other spills in accordance with spill procedures.
• Followed strict security protocols during shift changes and cash drops to prevent theft or loss incidents.
• Completed end-of-shift paperwork accurately and promptly for seamless handoff between shifts.
• Inspected fuel pumps and fuel tanks for proper operations and safety.
• Processed fuel and merchandise transactions by operating POS system with accuracy.

• Made sure that products were produced on time and are of good quality.
• Maintained a safe work environment by enforcing safety protocols and conducting routine inspections.
• Tube bonding involves precise cutting and measuring of tubes to meet established standards. It is essential to fulfill daily quotas and maintain effective communication with the team.
• Assembled and tested parts and components to meet safety and performance standards.
• Consistently met or exceeded production targets by employing effective time-management skills and maintaining focus on task completion.

• Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
• Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
• Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
• Followed procedures at all times for personal and team safety.

• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Collected room deposits, fees, and payments.
• Handled financial transactions accurately, ensuring proper billing and payment processing.
• Managed approximately 45 to 50 calls per day directing guests to appropriate departments and incoming calls for the main desk.
• Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
• Updated guest records with pertinent information to provide personalized service during their stay.
• Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
• Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Managed lost and found items to assist guests with retrieving belongings.
• Coordinated with the sales team to promote special offers and upsell available amenities.
• Enforced policies and procedures to increase efficiency.
• Coordinated with vendors for repair and maintenance of hotel.
• Prepared reports on guest satisfaction levels and other metrics.

• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Helped customers complete purchases, locate items, and join reward programs.
• Collaborated with team members to meet and exceed monthly sales targets consistently.
• Promoted special offers and events by engaging with customers on sales floor, driving awareness of promotions and boosting sales conversion rates.
• Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
• Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Rotated stock and restocked shelves to maintain product availability and store appearance.