Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
References
Timeline
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Kassandra Gutierrez

Yorba Linda,CA

Summary

A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience

Work History

Intake Coordinator/Scheduling Coordinator

Unicare Home Health Care
06.2023 - Current
  • Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
  • Collaborated with multidisciplinary team members to ensure quality care is provided to all clients.
  • Ensured compliance with relevant regulations pertaining to the provision of services.
  • Communicated effectively with supervisors regarding current caseloads and resource availability.
  • Delegated work to staff, setting priorities and goals.

Patient Intake Coordinator

Bridge Home Health
04.2023 - 06.2023
  • Verified insurance coverage for services rendered at facility.
  • Ensured compliance with HIPAA regulations concerning privacy practices within the department.
  • Processed financial documents such as authorizations, preauthorizations, referral forms.
  • Assisted in the coordination of patient admissions, transfers, and discharges.

Patient Services Coordinator

Bridge Home Health
09.2021 - 12.2022
  • Self-directed and able to work with minimal supervision
  • Attains a completed copy of the patient's history and physical
  • Identifies and verifies insurance coverage of home health care services
  • Obtains any documents prior authorization for home care services from insurance providers
  • Completes referral information that includes intake data, essential background information, hospital course, and the plan of care.

Vault Clerk

Costco
09.2019 - 02.2020
  • Maintain control of large sums of currency and coin
  • Encode checks for bank deposit and input all register tenders into Costco's AS400 program for proper accountability
  • Load and unload coin boxes and money bags for shipment
  • Calculate check figures using processing system and NCR machine encoding.

Department Supervisor

Costco
01.2018 - 09.2019
  • Plan, schedule, supervise all Gas Station Attendants and cashiers are adhering to store policies and procedures
  • Ensure department stays in compliance with safety and environment
  • Control inventory and order necessary parts per requirements
  • Prepare sales reports, shift end reports, reconcile accounts daily/weekly and other reports as per requirement of management
  • Recommend and implement measures to improve worker motivation, equipment performance, work methods, or customer services.

Retail Associate

Costco
08.2017 - 01.2018
  • Greeted customers and provided excellent customer service.
  • Assisted customers in finding products, answered questions, and made product recommendations.
  • Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
  • Operated cash register to process payments from customers.
  • Resolved customer complaints in a professional manner.

Contract Specialist

Advantage Sales And Marketing
06.2015 - 05.2017
  • Developed contractual agreements, including terms and conditions, by established policies and procedures.
  • Negotiated contracts with suppliers to obtain the best value for goods and services.
  • Drafted standard contract language for use in all agreements between the company and its vendors.

Team Lead

In-N-Out Burger
06.2007 - 07.2015
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Trained new staff in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Delegated tasks appropriately according to individual skill sets.

Education

Bachelor of Arts in Healthcare Management -

Platt College at Anaheim
01.2023

Skills

  • Employee Supervision
  • Database Administration
  • Report Preparation
  • Administrative Management
  • Staff Scheduling
  • Team Leadership
  • Customer Service
  • Goal Setting
  • Multitasking and Organization
  • Microsoft Office

Accomplishments

Graduated with Honors of a 3.72 GPA.

References

References available upon request.

Timeline

Intake Coordinator/Scheduling Coordinator

Unicare Home Health Care
06.2023 - Current

Patient Intake Coordinator

Bridge Home Health
04.2023 - 06.2023

Patient Services Coordinator

Bridge Home Health
09.2021 - 12.2022

Vault Clerk

Costco
09.2019 - 02.2020

Department Supervisor

Costco
01.2018 - 09.2019

Retail Associate

Costco
08.2017 - 01.2018

Contract Specialist

Advantage Sales And Marketing
06.2015 - 05.2017

Team Lead

In-N-Out Burger
06.2007 - 07.2015

Bachelor of Arts in Healthcare Management -

Platt College at Anaheim
Kassandra Gutierrez