Kassandra Guzman
Houston,Tx
Summary
Reliable professional with experience notarizing documents, filling out paperwork and verifying client identities. Consistent with following notary process and knowledgeable of relevant laws and regulations. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Always willing to learn more.
Overview
15
15
years of professional experience
Work History
Medicine Technician
Woodlands
The Woodlands , TX
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Certified Notary Public
Public Notary
02.2022 - Current
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Updated journal with names and dates for permanent record.
CNA
Alzheimer's Association
08.2023 - 10.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Educated patients and family members on best home care practices for healing and recovery.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Delivered high-quality care to Type patients in hospital facility.
- Supported needs of Number+ residents under long-term care.
Account Executive - Payables and Receivables
T- Steel Fab
02.2022 - 03.2023
- Maintained records by imaging invoices, debits, and credits.
- Matched purchase orders with invoices and recorded necessary information.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Input financial data and produced reports using Software.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Inspected account books and recorded transactions.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
Receptionist
Tomball ISD
09.2019 - 09.2020
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
CNA /Medicine Technician
Parsons House
01.2021 - 12.2021
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Educated patients and family members on best home care practices for healing and recovery.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Supported needs of Number+ residents under long-term care.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Cashier Supervisor
CiCis Pizza
01.2014 - 01.2015
- Quickly and accurately counted drawers at start and end of each shift.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Staff Leader
Old Navy, Gap
01.2012 - 01.2013
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Led employee relations through effective communication, coaching, training, and development.
- Delivered regular team meetings for aligned work towards common goals.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Guest Service Manager
Burger King
10.2010 - 10.2011
- Attended to customer needs, responding to questions, complaints and escalations.
- Monitored staff training, scheduling and shift changes.
Secretary
City Taxi
05.2008 - 05.2010
- Created and updated records and files to maintain document compliance.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintained electronic filing systems and categorized documents.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Education
GED -
Lone Star College
Tomball, TXAccounting -
DeVry University
Downers Grove, ILSkills
- Identification Options
- Documentation Skills
- Recordkeeping Abilities
- Proficient in Program
- ProCore
- Software Excel
- Quick books
- Purchase Orders
- Insurance Contracts
- Office Supplies and Inventory
- Administrative Management
- Organizational Systems
- Customer Satisfaction
- Guest Services
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
CNA
Alzheimer's Association
08.2023 - 10.2023
Certified Notary Public
Public Notary
02.2022 - Current
Account Executive - Payables and Receivables
T- Steel Fab
02.2022 - 03.2023
CNA /Medicine Technician
Parsons House
01.2021 - 12.2021
Receptionist
Tomball ISD
09.2019 - 09.2020
Cashier Supervisor
CiCis Pizza
01.2014 - 01.2015
Staff Leader
Old Navy, Gap
01.2012 - 01.2013
Guest Service Manager
Burger King
10.2010 - 10.2011
Secretary
City Taxi
05.2008 - 05.2010
GED -
Lone Star College
Accounting -
DeVry University
Medicine Technician
Woodlands
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