Kassandra Guzman
Deltona,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Administrative Manager
Right Heights Landscaping LLC
04.2018 - Current
- Developed productive working relationships with customers through courteous service via phone or email correspondence.
- Scheduled appointments for staff members using Outlook calendar system.
- Managed daily mail distribution including sorting out incoming and outgoing mail.
- Created and maintained filing systems, both paper and electronic.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Processed invoices and coded documents according to company procedure standards.
- Monitored office budget expenditures on a monthly basis.
- Prepared invoices, reports, memos, letters, financial statements, and other documents.
- Updated contact information lists regularly in accordance with company policy.
- Assisted with budget preparation by tracking expenses related to office operations.
- Followed up with customer inquiries via phone or email promptly.
Customer Service Representative
JetBlue Airlines
07.2016 - 03.2018
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Implemented innovative methods for streamlining the customer service process.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Colonial High School
Skills
- Office Administration
- Inventory Auditing
- Correspondence Management
- Contract coordination
- Project Coordination
- Scheduling expertise
- Calendar Management
- Inventory Coordination
- Cost Control
- Budgeting and finance
- Customer Service
- Bookkeeping
- Business Administration
Languages
Spanish
Native or Bilingual
Timeline
Administrative Manager
Right Heights Landscaping LLC
04.2018 - Current
Customer Service Representative
JetBlue Airlines
07.2016 - 03.2018
Colonial High School
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