Kassandra Headley
Littleton,CO
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
12
12
years of professional experience
Work History
Sales Associate
Fascinations Toys And Gifts
03.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
Talent Aquisition Agent
MyPerfectHire.com
01.2025 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Negotiated favorable terms in client contracts, safeguarding company interests.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
Store Manager
Love Ect.
09.2024 - 12.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Store Manager
GNC
10.2023 - 08.2024
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Emerging Store Manager
Walgreens
07.2018 - 10.2023
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Assisted in recruiting, hiring and training of team members.
Crew Trainer
McDonald's
02.2013 - 07.2018
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Streamlined onboarding process for new hires, reducing time to full productivity.
- Provided coaching and mentoring to employees.
Education
High School Diploma -
Clay-Battelle High School
Blacksville, WV05-2012
No Degree - Lingusitics
West Virginia University
Morgantown, WV12-2027
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Sales goals attainment
- Merchandising
- Contact follow-up
- B2B sales and customer service
- Lead database management
- Retail loss prevention
Languages
English
Native or Bilingual
American Sign Language
Professional Working
Italian
Professional Working
Portuguese
Limited Working
Spanish
Limited Working
Timeline
Sales Associate
Fascinations Toys And Gifts
03.2025 - Current
Talent Aquisition Agent
MyPerfectHire.com
01.2025 - Current
Store Manager
Love Ect.
09.2024 - 12.2024
Store Manager
GNC
10.2023 - 08.2024
Emerging Store Manager
Walgreens
07.2018 - 10.2023
Crew Trainer
McDonald's
02.2013 - 07.2018
High School Diploma -
Clay-Battelle High School
No Degree - Lingusitics
West Virginia University
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