Kassandra Henderson

Opened and operated a high-volume airport coffee shop during early morning shifts, preparing espresso and specialty beverages for a fast-moving line of travelers. Managed opening procedures including equipment setup, product preparation, and restocking to ensure the store was ready for peak demand. Consistently delivered efficient, friendly service while handling large volumes of orders under pressure. Regularly trained and mentored new associates, demonstrating company standards for drink preparation, customer service, and cleanliness to ensure team readiness and smooth operations in a high-turnover environment.

Performed a multifaceted role including cashiering, customer service, and stock support in a high-volume retail environment. Accurately operated point-of-sale systems to process purchases, returns, and exchanges while ensuring efficient and friendly customer interactions. Resolved customer inquiries and issues at the service desk, including refunds, account assistance, and product concerns, maintaining professionalism and empathy. Supported stock operations by unloading deliveries, organizing backroom inventory, and restocking shelves to ensure product availability and store presentation. Collaborated closely with team members and management to uphold store standards and deliver a seamless shopping experience.