Kassandra Herrera
Pico Rivera,CA
Summary
I strive to implement what I have learned in offering and creating a healthy environment, devoted to giving every person that positive and memorable experience.
With the skills and knowledge I carry, I know I would make a great asset to have on the team. Always striving to create a positive, significant impact for success for the company and those in the company.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Sun Surf Veterinarian Hospital
Huntington Beach, CA
06.2020 - Current
- Communicated regularly with customers to gain insights into their needs.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Provided leadership, insight, and mentoring to newly hired employees to provide knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored patient progress and outcomes through data collection, charting, and documentation.
Sales Associate
Oakley
Commerce, CA
10.2018 - 05.2020
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in the market place.
Education
Bachelor of Science - Sociology
California State University of Los Angeles
Los Angeles, CA05-2020
Associate of Science - Liberal Arts And Sciences
Cerritos College
Norwalk, CA01-2017
MBA - Clinical Psychology
Pepperdine University
Malibu, CASkills
- Positive mindset
- Program Development
- Solution solver
- Relationship Building
- Very charismatic
- Love helping people
- Functional Communicator, Public speaking
- Expert in Leadership, data analysis, observing social skills
- Skilled collaborator, Fast learner in grasping information, Rapid and Adaptive
Languages
English
Professional
Spanish
Professional
Accomplishments
- Committed to Track & Field for 10 years ; Certification Suicide Prevention Gatekeeper Certification
- Assisting in managing AA meetings; For women who struggle with eating disorders
References
References available upon request.
Timeline
Assistant Manager
Sun Surf Veterinarian Hospital
06.2020 - Current
Sales Associate
Oakley
10.2018 - 05.2020
Bachelor of Science - Sociology
California State University of Los Angeles
Associate of Science - Liberal Arts And Sciences
Cerritos College
MBA - Clinical Psychology
Pepperdine University
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