Summary
Overview
Work History
Education
Skills
Timeline
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Kassandra Hooten

Moorhead,MN

Summary

Personable and dedicated customer service and sales representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Cardiovascular Invasive Specialist

Essentia Health-St. Mary's Medical Center
Fargo, ND
03.2022 - 02.2024
  • Performed and assisted with diagnostic cardiac catheterizations, left and right heart catherizations, pacemaker implantations and device extractions.
  • Monitored patient's hemodynamics during invasive cardiovascular procedures.
  • Operated imaging equipment such as fluoroscopes, ultrasound scanners, CT scanners, MRI machines to obtain images of patients' hearts for diagnosis purposes.
  • Performed cardiac catheterizations, echocardiography and electrophysiology to diagnose heart conditions.

Customer Service and Sales Representative

Dacotah Paper Company
Fargo , ND
07.2014 - 08.2018
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Generated new sales leads through cold calling and networking activities.
  • Researched competitors' products, prices, and sales techniques.
  • Negotiated pricing contracts with customers to maximize profits.
  • Collaborated with other departments such as marketing, finance, logistics.
  • Promoted from Customer Service to Sales in 2 years.

Education

Associate of Science - Cardiovascular Invasive Specialist

Minnesota State Community And Technical College
Moorhead, MN
12-2020

Skills

  • B2B
  • Account Updating
  • Accounts Receivable
  • Product Knowledge
  • Call Management
  • Data Entry
  • Payment Processing
  • Sales Closing
  • Lead Prospecting
  • Customer Service
  • Client Account Management
  • Territory Growth
  • Customer Relations
  • CRM Proficiency
  • Medical Equipment Operation
  • Analytical Thinking
  • Professionalism
  • Interpersonal Skills
  • Attention to Detail
  • Equipment Calibration
  • Reliability
  • Multitasking
  • Organizational Skills
  • Excellent Communication

Timeline

Cardiovascular Invasive Specialist

Essentia Health-St. Mary's Medical Center
03.2022 - 02.2024

Customer Service and Sales Representative

Dacotah Paper Company
07.2014 - 08.2018

Associate of Science - Cardiovascular Invasive Specialist

Minnesota State Community And Technical College

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Kassandra Hooten