Kassandra Inman
Salem,Missouri
Summary
Dedicated Certified Medical Assistant with experience at Phelps Hospital, excelling in patient care and clinical documentation. Proven ability to enhance clinic efficiency and improve patient satisfaction through effective communication and meticulous organization. Skilled in medication administration and HIPAA compliance, fostering a compassionate environment for optimal patient outcomes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Phelpshospital
06.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Obtained client medical history, medication information, symptoms, and allergies.
- Measured patient pulse oximetry.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Pharmacy Technician
Moser Pharmacy
04.2023 - 05.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Managed opening and closing duties for pharmacy.
- Liaised with other pharmacies to eliminate issues related to product expiration.
Education
High School Diploma -
Salem R80 High School
Salem Missouri05-2024
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Patient care
- Clinical documentation
- Medication administration
- Electronic health records
- Vital sign monitoring
- Patient documentation
- Wound care
- Patient assessments
- Time management
- Attention to detail
- Multitasking and organization
- Basic life support
- Team collaboration
- Verbal and written communication
- Patient education
- Safety compliance
- Infection control
- Telephone etiquette
- Blood pressure measurement
- Schedule coordination
- Injection administration
- Clinical applications
- Treatment setup
- HIPAA protocols
- Healthcare procedures
- Insurance confirmation
- Workflow organization
- Sample collection procedures
- Customer service
- Vital signs monitoring
- Direct patient care
- Maintaining confidentiality
- Immunization administration
- Medical terminology knowledge
Accomplishments
A+ Student
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Certified Medical Assistant
Phelpshospital
06.2024 - Current
Pharmacy Technician
Moser Pharmacy
04.2023 - 05.2024
High School Diploma -
Salem R80 High School
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