Kassandra Isamar Mejia
Summit,IL
Summary
Detail-oriented Quality Assurance Coordinator with expertise in GMP compliance and regulatory adherence. Coordinate quality systems and manage documentation for audits and investigations. Assist CAPA and RCA initiatives to enhance product quality and customer satisfaction through effective cross-functional collaboration.
Overview
11
11
years of professional experience
Work History
Quality Assurance Coordinator
MAKER'S PRIDE
Romeoville, IL
05.2024 - Current
- Coordinate QA documentation, specifications, COAs, production records, material masters, registers, and records while ensuring compliance with customer and regulatory requirements.
- Assist with Root Cause Analysis (RCA), Corrective and Preventive Actions (CAPA), and incident investigations.
- Participate in internal audits, GMP audits, mock traces/recalls, and customer-requested traceability exercises.
- Review customer and supplier specifications, BOMs, labels, setup sheets, and rework instructions for accuracy and compliance.
- Assisted with customer complaint investigations, new product qualifications, production trials, and quality reviews to enhance product quality and customer satisfaction.
- Perform and/or oversee environmental monitoring, maintain records, and trend results.
- Ensured effective sample and retention programs to uphold quality assurance compliance, customer samples, laboratory supplies, and shelf-life program records.
- Provide data for KPIs and collaborate with QA, Production, Operations, and other departments to resolve quality issues.
- Advocated for Good Manufacturing Practices (GMP) to ensure compliance and improve safety standards, food safety, quality, safety, and regulatory compliance throughout daily operations.
Administrative Manager
STORM RESTORATION PROS LLC
Westchester, IL
09.2021 - 05.2024
- Coordinated multiple stakeholders and resolved documentation issues, maintaining accurate confidential records to support compliance.
- Managed documentation, customer and insurance communications, CRM data, contracts, billing, payroll support, and employee onboarding to ensure smooth operations.
- Supported business operations through organized reporting and problem solving, ensuring deadlines consistently met.
Administrative Manager
JC ADJUSTING COMPANY
Westchester, IL
02.2016 - 12.2020
- Managed insurance claim documentation, customer communications, and reporting to streamline administrative operations.
- Maintained accurate business records and supported internal administrative processes to enhance employee experience.
- Created reports tracking sales, approvals, denials, production costs, and production gains.
Education
High School Diploma -
ARGO COMMUNITY HIGH SCHOOL
Summit, IL01-2013
Skills
- GMP
- Internal audits
- RCA/CAPA
- Incident Management
- Traceability/Recall
- Customer Complaints
- Environmental monitoring
- Product Trials
- Specifications
- BOM Review
- Label Verification
- Hold Inventory
- Rework
- Shelf Life
- KPI
- Audit Readiness
- Continuous Improvement
- QA technician support
- Cross-functional coordination
- Problem Solving
- Documentation management
- Technology: SAP
- Microsoft Excel
- Microsoft Office
- Adobe Acrobat
- CRM Systems
- Languages: English
- Spanish
Timeline
Quality Assurance Coordinator
MAKER'S PRIDE
05.2024 - Current
Administrative Manager
STORM RESTORATION PROS LLC
09.2021 - 05.2024
Administrative Manager
JC ADJUSTING COMPANY
02.2016 - 12.2020
High School Diploma -
ARGO COMMUNITY HIGH SCHOOL