Summary
Overview
Work History
Skills
References
Timeline
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Kassandra J. Marquez

San Bernardino,Ca

Summary

Seeking a position to utilize my expertise in boosting productivity, service, and performance in this organization. A highly dedicated individual with 10+ years of experience in Logistics who is ambitious, responsible, and motivated. Ensuring a safe secure and legal working environment with the ability to communicate job expectations to employees on a regular basis.

Overview

11
11
years of professional experience

Work History

Full-time Operations Supervisor

FedEx Ground -Rialto HUB
Bloomington, CA
03.2024 - Current
  • Assisting in the delivery process by maximizing package allocation decreasing the probability of loss and theft
  • Ensuring all package handlers in the Loading dock sorting packages at a fast paced, high energy, safe environment
  • Training of new package handlers in hand to surface method, mis-sorts, loading and proper staging with cubes
  • Manage the efficient sorting, delivering, and scanning of up to 100,000 packages within a prescribed time to ensure the Purple Promise is met
  • Manages trailers with EYMS.

Part-time Operations Manager

FedEx Home Delivery
Bell, CA
07.2017 - 02.2024
  • Manage the efficient sorting, delivering, and scanning of up to 22,000 packages within a prescribed time to ensure the Purple Promise is met
  • Direct and lead about 80+ package handlers to successfully handle, scan and load packages to be delivered
  • Help ensure package handlers success through cross training
  • Set attainable goals for package handlers and motivate them to meet them
  • Provide daily performance feedback to employees recognizing achievement and providing consul and discipline as needed
  • Ensuring all package handler’s timecards are correct and up to date by running multiple reports
  • Ex: Missed Punch Exceptions, Rest and meal Exceptions ETC
  • Manage Dro which is responsible for ISP Work Area’s
  • Ensure all tugger operators and switchers on sort are within OSHA’s guidelines
  • Promote a Safe Work environment for everyone who enters
  • Responsible for all required Safety Special Emphasis meetings, Mandatory Structured Safety meetings, and daily pre-sort meetings
  • Ensuring all Safety Reports for the BCSA (Business Compliance Self audit) is compliant
  • Manage Blue Yonder / My Schedule by providing daily rosters, update PH availabilities etc.

Operations Administrator

FedEx Home Delivery
Bell, CA
10.2013 - 07.2017
  • Managed morning dispatches by ensuring all drivers were DLT compliant
  • Assed and responded to customer inquiries as in complaints, disputed deliveries, missed pickups, mis-deliveries and re-attempts
  • Followed up on previous day delivery issues with drivers
  • Assisted IPS’s for package deliveries
  • Managed Quality Assurance by ensuring all packages which needed a correct address, or any intercepts got labeled and was sent out for delivery
  • Process damage claims and dispose of them by OSHA guidelines
  • Cross trained all new QA employees.

Skills

  • Logistics Coordination
  • Budget Administration
  • Performance monitoring
  • Risk Management
  • Staff Supervision
  • Quality Assurance
  • Safety oversight
  • Compliance Management
  • Customer Relations
  • Operations Management
  • Project Management
  • Scheduling Coordination
  • HR knowledge
  • Task Delegation
  • Project Planning
  • Employee Development
  • Warehouse Operations

References

Upon Request

Timeline

Full-time Operations Supervisor

FedEx Ground -Rialto HUB
03.2024 - Current

Part-time Operations Manager

FedEx Home Delivery
07.2017 - 02.2024

Operations Administrator

FedEx Home Delivery
10.2013 - 07.2017

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Kassandra J. Marquez