Summary
Work History
Education
Skills
Timeline
Generic

Kassandra Johnson

Nampa,ID

Summary

Dedicated and organized professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Work History

Operations Manager

Influence PRX
Lakewood Ranch, FL
07/05/22 - Current
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Analyzed data from reports to identify trends in production performance metrics.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.

Team Lead

Target
Boise, ID
10/01/20 - 07/05/22
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Delegated tasks appropriately according to individual skill sets.

Executive Assistant

The Avalon Group
Lake Forest, CA
06/28/18 - 10/01/20
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
  • Maintained confidential records and files related to executive operations.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.

Education

High School Diploma -

Deep Creek High School
Chesapeake, VA
06-2007

Skills

  • Organizational Management
  • Logistics Oversight
  • Performance monitoring
  • Business Development
  • Customer Service
  • Process Improvement

Timeline

Operations Manager

Influence PRX
07/05/22 - Current

Team Lead

Target
10/01/20 - 07/05/22

Executive Assistant

The Avalon Group
06/28/18 - 10/01/20

High School Diploma -

Deep Creek High School

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Kassandra Johnson