Kassandra Kazimierczak
South Hadley,MA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Senior Field Operations Manager
Theory Wellness Inc.
02.2023 - Current
- Met with senior management and executive team to determine needs and develop roadmaps for future needs and ideas
- Implemented, oversaw, and maintained high standards in all areas including quality control, compliance, profit margins and pricing, loss prevention, emergency procedures, systemic issues, and vendor relations.
- Provided direction and guidance to internal teams in order to achieve targets.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Reviewed operations reports to understand numbers and trends.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Oversaw day-to-day operations of large teams across several sites.
- Worked with vendors to make purchases and reconcile invoices.
- Motivated and trained employees to maximize team productivity.
Field Operations Manager
Theory Wellness Inc.
01.2021 - 02.2023
- Monitored team performance to assess training requirements and areas in need of improvement.
- Trained and guided team members to maintain high productivity and performance metrics.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reported issues to higher management with great detail.
- Mitigated business risks by working closely with staff members and assessing performance.
- Raised property accuracy and accountability by helping facilitate new automated tracking method.
Inventory Supervisor
Theory Wellness Inc.
01.2020 - 01.2021
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Created, implemented and adjusted SOPs.
- Supervised seven Inventory Specialists to support correct product management and achievement of professional goals.
- Maximized coverage by carefully allocating resources, setting schedules and delegating assignments.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Monitored completeness, accuracy and compliance during inventory transactions.
- Strengthened inventory processes to balance supply needs with space limitations.
- Created and enforced detailed organization processes to increase quality service standards.
- Offered expertise in inventory management and current stock levels to internal teams to facilitate accuracy, compliance and product availability.
- Used computers to record and monitor inventory levels and completed daily audits to uncover and address discrepancies.
- Managed LeafLogix, Dutchie, and Metrc inventory control software to provide inventory level updates
- Evaluated supplies and product inventory to check for quality and quantity issues and communicated unsatisfactory materials to the Logistics Team to obtain replacements or refunds.
- Led warehouse and vault improvement initiatives to advance operational efficiencies and increase revenue.
- Reviewed and monitored inbound inventory, outbound shipments, and book adjustment transactions.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Inventory Specialist
Theory Wellness Inc.
03.2019 - 01.2020
- Checked prices and calculated totals for accurate invoice and inventory processing.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Accurately recorded discrepancies of damaged parcels.
- Verified contents of inventory loads against shipping papers.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Maintained store assets with effective loss prevention strategies.
- Prepared new and backstock merchandise for transfer to sales floor.
- Reviewed and analyzed forecast data to determine and address inventory needs.
Budtender
Theory Wellness. Inc.
12.2018 - 03.2019
- Assisted customers by answering questions and fulfilling requests.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Weighed, prepared and packaged different types of products.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
- Checked guests' photo identification for validity and age requirements.
Store Team Member
Target
08.2013 - 12.2018
- Shared product knowledge with customers while making personal recommendations.
- Maintained friendly and professional customer interactions.
- Completed floor replenishment to guarantee size availability and promote customer satisfaction.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Built and maintained effective relationships with peers and upper management.
- Demonstrated that customers come first by serving them with a sense of urgency.
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
- Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
Deli Supervisor
Whitney's Farm Market
04.2016 - 11.2018
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Limited portion sizes and used garnishes to control food costs.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
- Developed special promotions to increase revenues.
- Controlled inventory costs by carefully managing portion control and reducing waste.
Junior Engineer
J H Maxymillian Inc
05.2017 - 09.2017
- Collaborated with other disciplines and clients to resolve issues in a timely and effective manner.
- Used Auto Cad to complete renderings of full project designs and individual components.
- Reviewed corrections from senior engineers to learn and grow as a professional.
- Maintained open and effective communications with project teams to increase productivity.
- Oversaw production efforts to guarantee that projects were completed in a timely and budget-conscious manner.
- Prepared daily project status updates to keep staff up-to-date on program changes and task requirements.
- Helped initiate a more organized drawing package to increase manufacturing productivity.
- Performed complex calculations to establish manufacturing and installation specifications.
- Reviewed design drawings, specifications and customer requirements for newly engineered components and processes.
- Collaborated with engineering team to determine project specifications.
- Assisted engineers with inspections of finished construction.
Waitress
Freight Yard Restaurant & Pub
05.2016 - 07.2017
- Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables.
- Routinely checked menus to verify they were current, clean and wrinkle-free.
- Maintained a professional tone of voice and words at all times, including during peak rush hours.
- Facilitated prompt and accurate seating and service of all guests.
- Correctly calculated charges, issued bills and collected payments.
- Managed closing duties, including restocking items and reconciliation of the cash drawer.
- Assisted guests with making menu choices in an informative and helpful fashion.
- Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.
Production Worker
WiseWays Herbals
05.2016 - 09.2016
- Completed product assembly according to standardized procedures.
- Managed quality control and maintained high customer satisfaction.
- Ensured the most cost-effective production methods were employed.
- Maintained proper stock levels on a line.
- Maintained clean and organized work areas.
- Actively suggested operational improvements to enhance quality, improve production times and reduce costs.
- Read and interpreted standard operating procedures to complete work in an accurate and efficient manner.
Cashier
Whitney's Farm Market
08.2010 - 07.2013
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
Education
No Degree - Civil Engineering
Norwich University
Northfield, VTSkills
- Loss prevention
- Special Assignments
- Workflow Planning
- Logistic management
- Shipping and receiving
- Order picking and processing
- Loading and unloading
- Problem resolution
- Relationship development
- Business operations
- Project organization
- Operational improvement
Timeline
Senior Field Operations Manager
Theory Wellness Inc.
02.2023 - Current
Field Operations Manager
Theory Wellness Inc.
01.2021 - 02.2023
Inventory Supervisor
Theory Wellness Inc.
01.2020 - 01.2021
Inventory Specialist
Theory Wellness Inc.
03.2019 - 01.2020
Budtender
Theory Wellness. Inc.
12.2018 - 03.2019
Junior Engineer
J H Maxymillian Inc
05.2017 - 09.2017
Waitress
Freight Yard Restaurant & Pub
05.2016 - 07.2017
Production Worker
WiseWays Herbals
05.2016 - 09.2016
Deli Supervisor
Whitney's Farm Market
04.2016 - 11.2018
Store Team Member
Target
08.2013 - 12.2018
Cashier
Whitney's Farm Market
08.2010 - 07.2013
No Degree - Civil Engineering
Norwich University
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