Kassandra King
Fall River,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
VHR
Social Security Adminstration
Providence, RI, RI
05.2024 - Current
- Provided precise transcription services for live medical and legal testimonies, utilizing real-time technology without the need for a foot pedal.
- Utilized knowledge of medical and legal terminology to accurately document information from live hearings.
- Identified technical issues related to system performance or malfunctions.
- Maintained up-to-date knowledge of transcription guidelines and best practices.
- Edited and proofread transcribed documents to ensure accuracy and completeness.
Life Insurance Broker
Self Employed Web
Fall River, MA
10.2020 - 12.2023
- Attended conferences, seminars, and workshops to stay abreast of changes in the industry.
- Processed applications for new life insurance policies in accordance with established procedures.
- Conducted extensive research on various life insurance products and services.
- Ensured compliance with applicable laws and regulations governing the sale of life insurance products.
- Assisted customers in filing claims for death benefits or other losses related to life insurance policies.
- Educated clients about the features, advantages, and disadvantages of different types of life insurance policies.
- Fostered relationships with clients to ensure satisfaction with life insurance coverage.
- Negotiated terms of contracts between insurers, brokers, and customers.
- Communicated with clients to understand needs and identify best policies for each case.
- Sold life insurance policies via telephone and assisted other agents with underwriting.
- Provided ongoing support and advice to clients regarding policy adjustments and updates.
MIT IV
Cardi's Furniture
Swansea, MA
05.2015 - 12.2020
- Advised customers on design options for their furniture selections based on individual needs and preferences.
- Trained new employees on product knowledge, customer service techniques, and company policies.
- Created weekly reports tracking progress against goals and objectives.
- Greeted customers and determined their needs.
- Provided product information to customers regarding materials, construction and care of furniture pieces.
- Assisted customers in selecting furniture pieces that fit their design preferences, budgets and lifestyles.
- Explained warranties and maintenance requirements for products purchased by customers.
- Processed sales transactions using point-of-sale systems.
- Asked open-ended questions to understand customer needs and style.
Call Center Respresentative
Nestle Waters NA
Raynham, MA
01.2010 - 03.2015
- Processed orders, forms, applications, and requests accurately and efficiently.
- Maintained accurate records of customer interactions for future reference.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Performed outbound calling campaigns to promote new products or services.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Offered additional products or services to enhance customer experience.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Developed effective working relationships with team members across multiple departments.
Education
Associate of Arts - Psychology
Bristol Community College
Fall River06-2026
High School Diploma -
Taunton High School
Taunton, MA06-2006
Skills
- Time Management
- Critical Thinking
- Decision-Making
- Team building
- Supervision and leadership
- Conflict Resolution
- Multitasking
- Dependable and Responsible
- Problem Resolution
References
References available upon request.
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionPersonal development programsTimeline
VHR
Social Security Adminstration
05.2024 - Current
Life Insurance Broker
Self Employed Web
10.2020 - 12.2023
MIT IV
Cardi's Furniture
05.2015 - 12.2020
Call Center Respresentative
Nestle Waters NA
01.2010 - 03.2015
Associate of Arts - Psychology
Bristol Community College
High School Diploma -
Taunton High School
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