Kassandra Langheld

• Warmly greeted patients and visitors and made each feel welcome.
• Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
• Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
• Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
• Reduced patient anxiety during transport by maintaining open communication and answering questions.
• Collaborated with other medical staff to achieve high level of patient safety and care.
• Collaborated with nursing staff to prioritize urgent patient transports and streamline hospital workflow.
• Cleaned, sanitized and moved hospital equipment.
• Enhanced patient and staff satisfaction with friendly and professional demeanor during interactions.
• Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
• Used wheelchairs, stretchers and movable beds to move patients between hospital locations.

• Contributed to the creation of a positive dining atmosphere by engaging with patients in a polite and respectful manner, ensuring their comfort and satisfaction.
• Ensured continuous quality improvement through regular monitoring of patient feedback and implementing necessary changes in response to their needs.
• Optimized workflow efficiency with proactive maintenance of kitchen equipment, minimizing potential downtime or disruptions in service.
• Streamlined meal delivery process for improved efficiency, ensuring timely distribution of meals across the healthcare facility.
• Promoted a positive dining experience for patients through attentive customer service and effective problem resolution.
• Enhanced team communication by actively participating in staff meetings and sharing valuable feedback regarding nutrition services improvements.
• Provided compassionate assistance to patients with physical limitations, assisting them during mealtimes as required.
• Collaborated with interdisciplinary teams to provide individualized care, promoting overall patient wellbeing.
• Improved patient satisfaction by providing timely and accurate meal service according to dietary restrictions.
• Contributed to department goals by maintaining a clean and organized kitchen workspace, facilitating efficient operations.

Continued to craft my skills as an ultrasound tech, working with inpatients and outpatient settings. Completed ankle brachial index exams, reflux exams, vein mappings, and carotid artery exam.

Worked on learning the basic of ultrasound scanning and completed lower and upper venous exams, lower arterial exams and transcranial Doppler exams.

• Developed strong rapport with patients from diverse backgrounds, demonstrating empathy and professionalism throughout each interaction.

Completed carotid level 2 exams, lower arterial level 2 exams, aorta iliac exams and reflux level 2 exams

• Unloaded, sorted and stocked merchandise according to store layout and product placement.
• Answered customer questions and provided detailed product information.
• Performed inventory control, such as counting, and stocking merchandise.
• Greeted customers and directed to requested products.
• Maintained effective team member communication.
• Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
• Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
• Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
• Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
• Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Developed strong working relationships with team members, fostering a positive work environment.