Kassandra Leach
Summary
Highly effective professional emphasizing innovation and creativity in solving complex problems. Energetic and results focused with success in developing and leading diverse teams to achieve outstanding results. I am a versatile and innovative manager skilled at seeing the "big picture". I am also safety-oriented and knowledgeable about proper handling of heavy machinery, including pallet jacks, cherry pickers and forklifts. Works well independently and as part of a team. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
25
25
years of professional experience
Work History
Operations Manager
Walkers Feed
03.2019 - Current
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Merchandiser
Nabisco
01.2015 - 03.2019
- Assembled promotional displays, including quarter and full-size point of purchase displays.
- Rotated manufacturer products as needed.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Anticipated consumer buying patterns to create a purchase and inventory plan.
- Planned and coordinated the availability of products for advertising and promotion purposes.
- Loaded and unloaded merchandise using a ladder and pallet jack.
- Established strong vendor relationships to maintain and support the business.
- Answered customer questions regarding store merchandise, department information and pricing.
- Created visual marketing and styled window displays.
- Completed stock orders and managed inventory levels.
- Updated pricing and signage to complete product displays and educate customers.
Route Sales Representative
Kelloggs Company
03.2013 - 11.2015
- Determined the best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Immediately addressed problems with customers to promote speedy resolution.
- Identified customers' needs and provided information on appropriate products in an effort to promote cross-selling.
- Maintained an extensive knowledge of competitors, their offerings and their presence in assigned territory.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Ensured that shelves were fully stocked at all times.
- Stocked and replenished merchandise according to Store merchandising layouts.
- Educated customers about the brand to incite excitement about the company's mission and values.
- Blocked and faced products on displays and shelves in accordance with company policy.
Store Manager
Auto Zone
01.2012 - 05.2013
- Reordered inventory when it dropped below predetermined levels.
- Conducted store inventories once per quarter.
- Counted cash drawers and made bank deposits.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Increased profits through effective sales training.
- Responded to customer concerns with friendly and knowledgeable service.
- Reported to the district manager regarding all store and staff issues.
- Completed profit and loss performance reports.
- Planned budgets and authorized payments and merchandise returns.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Generated repeat business through exceptional customer service.
- Scheduled and led weekly store meetings for all employees.
- Interviewed job candidates and made staffing decisions.
Assistant Manager
Walmart
02.2000 - 01.2012
- Collaborated with the upper management and internal management.
- Developed methods to establish and clarify customer objectives.
- Established operational objectives and work plans and delegated assignments.
- Completed 10-15 performance reviews each quarter, offering raise and recommendations for improvement.
- Supervised a team of 25 area managers, and over 300 associates.
- promoted from team leader to assistant manager within 6 months.
- Assigned employees to specific duties to best meet the needs of the store.
- Scheduled and led weekly store meetings for all employees .
- Generated repeat business through exceptional customer service.
- Handled scheduling duties to ensure that the store was properly staffed at all times.
- Immediately addressed problems with customers to promote quick and successful resolution.
- Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Communicated clear expectations and goals to each team member.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Trained 20- 30 new sales associates each quarter.
- Followed merchandising guidelines to present visually appealing displays.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
Education
Associate of Arts - paramedic and medical training
Lone Star College System
Kingwood, TX1991
High School Diploma -
Sam Houston High School
Houston, TX1988
Skills
- Creative
- Customer service-oriented
- Reliable and punctual
- Excellent communication skills
- Vendor relations
- Sales experience
- Superior organization ability
- Natural leader
- Detail-oriented
- Customer-oriented
- People-oriented
- Training and development
- Excellent time management
- Project management
- Team development
- Fast learner
- HAZMAT training
- Shipment Processing
- Certified Pallet Jack Operator
- Warehouse and fulfillment
- Cold chain industry background
- Operations Management
Timeline
Operations Manager
Walkers Feed
03.2019 - Current
Merchandiser
Nabisco
01.2015 - 03.2019
Route Sales Representative
Kelloggs Company
03.2013 - 11.2015
Store Manager
Auto Zone
01.2012 - 05.2013
Assistant Manager
Walmart
02.2000 - 01.2012
High School Diploma -
Sam Houston High School
Associate of Arts - paramedic and medical training
Lone Star College System
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