Summary
Overview
Work History
Education
Skills
Timeline
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Kassandra Loccisano

Hauppauge,NY

Summary

Detail-oriented professional with a strong track record of providing effective administrative support. Recognized for ensuring smooth office operations through efficient organization and clear communication. Proven ability to collaborate with team members and adapt to changing needs, excelling in recordkeeping and time management. Enthusiastic and reliable, takes pride in delivering excellent customer service and creating memorable dining experiences for restaurant customers. Skilled at anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and a positive attitude in stressful situations and high-volume environments.

Overview

6
6
years of professional experience

Work History

Receptionist

Encore at Lake Grove
10.2024 - Current
  • Provided detailed information and assistance to visitors, ensuring positive first impression of organization
  • Delivered skilled administrative support for diverse daily staff needs and special projects
  • Helped guests with individual needs, offering information and assistance with issues
  • Greeted people upon arrival and provided directions to specific destinations
  • Addressed and resolved visitor complaints promptly, ensuring high level of customer satisfaction
  • Maintained welcoming reception area by organizing space and managing office supplies
  • Managed email and phone communications
  • Supported event operations including venue setup, serving guests, and cleaning up to maintain a high standard of organization
  • Managed pool facilities
  • Was in charge of the opening and closing of the clubhouse
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Medical Receptionist

Cecilia Capuano King,DPM
01.2025 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Waitress

Constantino Brumidi Lodge
01.2025 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Boat house

Blydenburgh County Park
05.2023 - 08.2024
  • Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere
  • Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
  • Kept work and common areas neat and organized to maximize productivity
  • Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees
  • Managed cash transactions, daily receipts and prepared bank deposits daily

Retail Sales Associate

Old Navy
09.2021 - 08.2022
  • Girls department lead, Foresaw everything that went on in the girls department
  • Cashier
  • Addressed, researched, and resolved customer issues
  • Minimized store thefts through strategic monitoring and customer observation
  • Collaborated with team members to meet daily sales targets
  • Maintained customer satisfaction, quickly resolving issues and offering expert assistance
  • Monitored fitting rooms and provided assistance when needed
  • Handled returns and exchanges with positive attitude

Assisted Intelectually Challenged Adults During Their Recreational Activities

06.2019 - 08.2022
  • Adhered to and promoted strict safety standards and enforced rules to reduce risk
  • Fostered positive and inclusive environment for all participants

Office Assistant

Podiatric Medicine Kenneth Coombs DPM and Mitchell Kohan DPM
07.2019 - 09.2019
  • Assisted staff with resources and paperwork to complete assignments
  • Developed and maintained filing system for essential documents
  • Ensured confidentiality of sensitive information handled within office environment
  • Sanitized and prepped for each patient before and after
  • Greeted patients from the waiting room and led them into their appointed rooms
  • Assisted in any help that was needed in the office or from the doctors
  • EX: whirlpool therapy

Education

Psychology

University At Albany
Albany, NY

Psychology

Suffolk County Community College
Selden, NY

High School Diploma -

Hauppauge High School
Hauppauge, NY
06-2021

Skills

  • Customer service
  • Strong multitasking
  • Team collaboration
  • Order taking
  • Attention to detail
  • Decision-making
  • Memory retention

Timeline

Medical Receptionist

Cecilia Capuano King,DPM
01.2025 - Current

Waitress

Constantino Brumidi Lodge
01.2025 - Current

Receptionist

Encore at Lake Grove
10.2024 - Current

Boat house

Blydenburgh County Park
05.2023 - 08.2024

Retail Sales Associate

Old Navy
09.2021 - 08.2022

Office Assistant

Podiatric Medicine Kenneth Coombs DPM and Mitchell Kohan DPM
07.2019 - 09.2019

Assisted Intelectually Challenged Adults During Their Recreational Activities

06.2019 - 08.2022

Psychology

University At Albany

Psychology

Suffolk County Community College

High School Diploma -

Hauppauge High School

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Kassandra Loccisano