Kassandra Lowe
Powhatan,VA
Summary
Friendly with a can-do attitude and willingness to help at all times. In-depth experience of all aspects of daily operations of property management including finance and budgeting, asset management and maintenance, marketing and leasing, developing strong tenant relationships, staff supervision and development and ensuring compliance with all applicable policies and regulations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Call Center Representative - Estates
Capital One
05.2022 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Processed debit and credit card and electronic check payments.
Property Manager
Gates Hudson
11.2019 - 10.2021
- Led team and property through changes of managerial software in use
- Communicating with residents to resolve rental, management, and maintenance issues
- Updating tenant and unit information utilizing property management software
- Established and maintaining resident account information using Yardi Voyager; computed, adjusted, and monitor rent payments, prepare and make daily bank deposits
- Contributing to ongoing improvement of policies and procedures leading to continuous improvement in management and tenant service quality
- Processing AP batches and monitoring AR collections.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Property Manager
ArtCraft Management
11.2019 - 11.2019
- Maintained monthly budget and prepared bonus summaries, month end reports and leasing summaries
- Established and maintained resident account information using AppFolio; computed, adjusted, and monitor rent payments, prepared and made daily bank deposits
- Collaborated with office staff and tenants regularly on updated lease terms, late payments, and scheduled maintenance
- Distributed vendor payments and negotiated contracts
- Investigated complaints, disturbances, violations, emergency situations and responded to them accordingly and effectively
- Ensured that rent was collected in a timely manner and followed the appropriate procedures when residents are delinquent.
Assistant Property Manager
Artcraft Management
09.2018 - 11.2019
- Assisted in maintaining property occupancy
- Assisted and mentored leasing specialists
- Provided a positive work environment for team members and a quality living environment for residents
- Ensured that all apartments, common areas, and property grounds were maintained at company standards at all times
- Assisted in planning resident functions and often acted as host always professionally representing the property
- Contributed to and distributed community newsletters, flyers, and pamphlets.
Leasing Consultant
Artcraft Management
12.2016 - 09.2018
- Provided superior customer service to current tenants and prospective tenants
- Showed apartments and answered prospective resident's questions
- Completed all marketing/advertising activities at the direction of the Property Manager
- Reviewed social media and ensured online reputation management
- Ensured that all records were accurate, posted, and stored correctly
- Resolved resident complaints and monitored the resolution of problems
- Assisted in writing maintenance service requests performed by the maintenance staff.
Manager
King Pin Lanes
06.2014 - 12.2016
- Greeted and interacted with customers
- Ensured that the customers had a safe and pleasant experience while in the center
- Managed front desk personnel, kitchen staff, bar staff, and porters
- Took care of any problems that arise with customers and/or staff
- Organized birthday parties and other special events
- Set up the day's cash drawers
- Verified end of the night transactions and associated money
- Responsible for handling and supporting pre-bowling which includes documenting scores and filing the information into the appropriate league files.
Education
High School Diploma -
James River High School
Midlothian, VACriminal Justice -
John Tyler Community College
Chester, VA01.2017
Skills
- Skilled multi-tasker
- Calm under pressure
- Prioritize to meet deadlines
- Accurate money handling skills
- Supervision and training
- Meticulous attention to detail
- Complex problem solving
- Proficient in Microsoft software (Word, Excel, PowerPoint, etc)
Timeline
Call Center Representative - Estates
Capital One
05.2022 - 05.2023
Property Manager
Gates Hudson
11.2019 - 10.2021
Property Manager
ArtCraft Management
11.2019 - 11.2019
Assistant Property Manager
Artcraft Management
09.2018 - 11.2019
Leasing Consultant
Artcraft Management
12.2016 - 09.2018
Manager
King Pin Lanes
06.2014 - 12.2016
High School Diploma -
James River High School
Criminal Justice -
John Tyler Community College
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