Overview
Work History
Education
Skills
Timeline
Generic

Kassandra Lucio

Pharr,TX

Overview

3
3
years of professional experience

Work History

Clear Choiceh2o

Customer service
McAllen, TX
08.2022 - 12.2023
  • Communicated effectively with both English and Spanish-speaking customers in an office environment.
  • • Resolved product-related inquiries, including troubleshooting and providing product information.
  • • Maintained detailed records of customer interactions and provided follow-up to ensure satisfaction.

Senture

Customer Service Department
McAllen, TX
10.2022 - 12.2022


  • • Provided efficient and courteous service to customers during the busy season, handling high call volumes.
  • • Assisted customers with inquiries, troubleshooting, and resolving issues in a timely manner.
  • • Used problem-solving skills to address concerns while maintaining a positive and professional demeanor.

Spherion

Customer Service Department
McAllen, Texas
03.2021 - 09.2021
  • • Delivered exceptional customer service by addressing staffing-related inquiries via phone, email, and in-person communication.
  • • Assisted job candidates with application processes, guiding them through onboarding and addressing any concerns.
  • • Collaborated with clients and employees to ensure staffing solutions were effectively implemented.
  • • Handled conflict resolution by addressing complaints and concerns professionally, ensuring satisfaction for both clients and staff.
  • • Maintained records of client and employee interactions, updating databases with relevant information.

Education

High School Diploma -

South Texas College
Mcallen, TX
07-2025

Skills

Bilingual: Fluent in English and Spanish (verbal and written communication)

Problem-Solving: Skilled in troubleshooting and resolving technical and billing issues

Multitasking: Ability to manage multiple customer interactions simultaneously in a fast-paced environment

Communication: Strong verbal and written communication skills with both customers and internal teams

Time Management: Proven ability to prioritize tasks and meet deadlines while maintaining customer satisfaction

Conflict Resolution: Experienced in de-escalating customer concerns and providing satisfactory solutions

Sales Support: Assisted with product inquiries and upselling, contributing to increased customer retention

Timeline

Senture

Customer Service Department
10.2022 - 12.2022

Clear Choiceh2o

Customer service
08.2022 - 12.2023

Spherion

Customer Service Department
03.2021 - 09.2021

High School Diploma -

South Texas College

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Kassandra Lucio