Kassandra Lugos
New York,NY
Summary
Dedicated Representative with excellent experience in the medical felid. Maintain professional appearance and demeanor and expertly complete assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Elnunu Medical P.C.
09.2016 - 03.2024
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Proficient knowledge and understanding of insurance.
- Facilitate necessary diagnostic tests (e.g., CT, MRI, ultrasounds, etc.) and referrals to medical specialists.
- Communicate with patients, pharmacies, and physicians regarding medications over the phone under physician guidance.
- Answered customer inquiries regarding billing. Sent and emailed statements and notices of payments due. Input patient data and payments into billing system.
- Collection of patient co-pays and outstanding balances.
- Observes strict confidentiality in all phases of operations according to HIPAA guidelines.
Front Desk Clerk
Metropolitan Hospital Center
06.2015 - 06.2016
- Answers phones; transfer calls
- Report back to supervisor
- Check database for supplies and equipment requested from nurses
- Produce spreadsheets and statistics utilizing Microsoft Excel
- Organize paper documents, retrieve files, and store in appropriate departments
- Pickups from delivery, distribute packages
- Responsible for taking notes when supervisor is away
- Operated fax machines, copier and scanning equipment.
Records Coordinator
ICD - Institute for Career Development
01.2015 - 06.2015
- Indexed appropriate data and saved file in secure PDF-A format
- Ran queries to ensure all documents were 'text readable' (OCR)
- Assisted in supervising and teaching of peers
- Completed training programs in Word, PowerPoint, Excel and Access
- Proficient in Scanning including PaperFlow, Paper Stream, Scandall Pro
- Worked independently and in groups on continuing projects
- 38 words per minute typing speed
- Excellent attendance and punctuality.
Direct Care Staff
Human First Inc.
02.2013 - 05.2014
- Worked with individuals with developmental disabilities
- Assisted individuals with daily living skills
- Escorted individuals from homes to daily activates and appointments.
Administrative Clerk (Intern)
Beth Israel Hospital
11.2011 - 06.2012
- Performed clerical duties such as answering phones and filing
- Maintained confidentially of clients
- Faxed and maintained office documents.
Education
Office Technology & Document Imaging Program -
ICD- Institute for Career Development (ICD)
New York, NY04.2024
High School Diploma -
Harlem Renaissance High School
New York, NY01.2012
Skills
- EMR systems: Practice Fusion
- Bilingual language skills
- Excellent verbal, written, and interpersonal skills
- High attention to detail and being able to work in a team environment
- Strong multi-tasking, organizing & priority
- Experience with Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail)
Timeline
Front Desk Receptionist
Elnunu Medical P.C.
09.2016 - 03.2024
Front Desk Clerk
Metropolitan Hospital Center
06.2015 - 06.2016
Records Coordinator
ICD - Institute for Career Development
01.2015 - 06.2015
Direct Care Staff
Human First Inc.
02.2013 - 05.2014
Administrative Clerk (Intern)
Beth Israel Hospital
11.2011 - 06.2012
Office Technology & Document Imaging Program -
ICD- Institute for Career Development (ICD)
High School Diploma -
Harlem Renaissance High School
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