Kassandra Luna-Ponce

Payroll Processing Payroll Recordkeeping & Reporting Employee Inquiries & Support Payroll Software Administration Project Experience – Time Clock System Implementation

• Verify employee work hours, overtime, and attendance records.
• Manage U.S. weekly and bi-weekly payroll cycles to ensure compliance and accuracy.
• Maintain accurate and up-to-date payroll records in accordance with company policies and regulatory requirements.
• Reconcile payroll discrepancies and proactively resolve any related issues.
• Respond promptly to employee payroll inquiries regarding paychecks, deductions, taxes, and benefits.
• Investigate and resolve payroll-related concerns, ensuring clear and professional communication with employees.
• Manage and maintain the payroll software system (UKG Kronos), ensuring optimal performance and data accuracy.
• Troubleshoot and resolve system issues related to payroll processing and timekeeping.
• Led the successful implementation of a new time clock system to enhance accuracy and efficiency in timekeeping and payroll processing.
• Partnered with cross-functional teams including HR, IT, and Operations to define system requirements.

• Managed loan documentation and ensured compliance with regulatory standards.
• Coordinated communication between clients, underwriters, and real estate agents to facilitate smooth processing.
• Reviewed credit reports and income verification documents for accuracy and completeness.
• Streamlined workflow processes to enhance efficiency in mortgage application processing.
• Set up and completed loan submission packages.