KASSANDRA Maharjan
Lancaster,United States
Summary
Supports Coordinator with expertise in incident management and individualized support planning at Expert Community Care Management. Proven ability to advocate for clients and enhance resource allocation, ensuring compliance with regulatory standards. Skilled in crisis intervention and proficient in HCSIS and EIM systems, fostering positive outcomes for individuals with diverse needs.
Overview
14
14
years of professional experience
Work History
Respite Care Provider
Onewell
Lancaster, PA
02.2025 - Current
- Provided compassionate care and support to individuals with disabilities.
- Assisted clients with daily living activities and personal hygiene needs.
- Documented client behaviors and observations for ongoing assessment and planning.
- Assisted with activities of daily living such as bathing, grooming, dressing, eating, and toileting.
Supports Coordinator
Expert Community Care MAnagement
Lancaster, Pennsylvania
10.2023 - Current
- Proficiency in Incident Management and entering EIMs through the Office of Developmental Programs
- Coordinated client services and resources, ensuring tailored support for individuals with diverse needs.
- Collaborated with community agencies to enhance support services.
- Developed and maintained individualized support plans, aligning client goals with available resources and support.
- Advocated for clients' needs and rights.
- Acted as liaison among families, caregivers, and service providers, facilitating effective communication and collaboration.
- Managed caseloads consisting of up to 60 individuals at any given time.
Lead Psychiactric Technician
WellSpan Philhaven Behavioral Health
Lebanon, Pennsylvania
11.2019 - 03.2021
- Supervised daily activities for patients in a behavioral health setting.
- Assisted in crisis intervention and conflict resolution among patients.
- Monitored patient behavior and documented observations accurately.
- Trained new staff on operational procedures and patient care techniques.
- Provided crisis intervention services when needed.
- Instructed patients on self-care activities such as proper hygiene or nutrition habits.
- Supervised other Psychiatric Technicians during shift operations.
Program Manager
Typical Life Corporation
York, PA
10.2018 - 11.2019
- Managing health and safety plans, administrative duties, abiding by 6400 regulations, ensuring the safety of the individuals and all rights being met, being on call, and providing support in multiple other homes.
- Managed multiple group homes in York, PA. Individuals had both intellectual disabilities and Mental Health Concerns.
- Certified Investigator for ODP through Temple University.
- Certified in Safe Crisis Management
- Coordinated team efforts to ensure compliance with regulatory standards and policies.
- Facilitated training sessions to improve staff skills and knowledge in program management.
- Oversaw budget allocation for various programs, ensuring resource optimization.
Administrative Staff Member & Coach Facilitator
Millersville University
Millersville, PA
01.2018 - 09.2018
- Providing student support, assisting in conflict resolution, monitored documentation and provided supervision.
- Worked for the Integrated Studies Initiative as a member of the administrative team.
Autistic Support Specialist
Public Partnerships, LLC
Avondale, PA
01.2017 - 01.2018
- One on one work with a client with Duplication 15. Client was non-verbal, needed assistance with basic life skills, and implementing behavioral plans.
- Main purpose of position was community habilitation and integration.
- Daily logs of behaviors and community integration and improvement in social skills required.
Assistant Supervisor - SACC after school program
Jennersville YMCA
West Grove, PA
05.2016 - 01.2017
- Worked as a supervisor of the after school program for the YMCA.
- Duties included supervising child care, implementing lesson planning and policy, and specifically supervising children within our program with behavioral needs.
Pediatric Home Health Aide
Epic Health Services
Newark, USA
04.2014 - 05.2015
- Worked as a pediatric home health aide assisting in personal care, life skills, and implementing behavioral plan.
- Work included seizure care, working with children with severe intellectual disabilities, behavioral needs, and other health impairments.
Private Care
Private Care
New London, USA
06.2012 - 04.2014
- Provides one on one care for a child with cerebral palsy, assisting in personal care, life skills, and implementing behavioral plan.
Education
Bachelor of Arts - Applied Disability Studies - BA-MDST Major
Millersville University
Millersville, PA, United States05.2018
High School Diploma -
Avon Grove Charter School
West Grove, PA, United States01.2014
Certificate - Pediatric Home Health Certification
Epic Health Services
Lancaster, PA, United StatesSkills
- Supports coordination
- Individualized support planning
- Crisis intervention
- Incident management
- Client advocacy
- Resource allocation
- Data entry
- Pediatric Home Health Certification
- Behavioral support
- Fragile X
- Duplication 15
- Working with individuals with violent tendencies due to disability
- Data documentation
- Proficient in Microsoft, HCSIS, and EIM systems
- Meeting coordination
Activities
- Volunteer work with Mental Health America as a public speaker, sharing my testimony with high school students
- Volunteer work at the Arc Street Center of Lancaster
- Volunteer work in special needs classroom of the Christian Life Center
- Innercity field experience within a behavioral classroom through Millersville University
- Honors student in College
Timeline
Respite Care Provider
Onewell
02.2025 - Current
Supports Coordinator
Expert Community Care MAnagement
10.2023 - Current
Lead Psychiactric Technician
WellSpan Philhaven Behavioral Health
11.2019 - 03.2021
Program Manager
Typical Life Corporation
10.2018 - 11.2019
Administrative Staff Member & Coach Facilitator
Millersville University
01.2018 - 09.2018
Autistic Support Specialist
Public Partnerships, LLC
01.2017 - 01.2018
Assistant Supervisor - SACC after school program
Jennersville YMCA
05.2016 - 01.2017
Pediatric Home Health Aide
Epic Health Services
04.2014 - 05.2015
Private Care
Private Care
06.2012 - 04.2014
Bachelor of Arts - Applied Disability Studies - BA-MDST Major
Millersville University
High School Diploma -
Avon Grove Charter School
Certificate - Pediatric Home Health Certification
Epic Health Services