Kassandra Marie Ruiz
Orlando
Summary
- Highly motivated self-starter with the advanced interpersonal communication, teamwork and customer service skills necessary to execute assigned tasks and detail-oriented projects across myriad professions.
Overview
15
15
years of professional experience
Work History
OPERATIONS MANAGER
MIAMI YACHTING COMPANY
05.2019 - Current
- Responsible for daily operations such as phone calls, emails, scheduling
- Staff Payroll and SOP
- Handle all additional clientele requests such as water toys, catering, car service, etc
BARTENDER
TREEHOUSE
01.2019 - 01.2021
SALON MANAGER
MIRA NAIL BAR
01.2018 - 02.2020
- Responsible for staffing, scheduling, interviewing potential hires, training new employees, order tracking, etc
- Created and implemented inventory tracking system and reporting documentation
- Oversaw and managed 20+ nail technicians alongside reception staff
BARTENDER
HOMEBASE MIAMI
01.2017 - 01.2019
SERVICE MANAGER
BUNNIE CAKES
06.2017 - 02.2018
- Oversaw all components of bakery with retail store front, including managing a team of 5 Customer Service Representatives
- Responsible for staffing, scheduling, interviewing potential hires, training new employees, order tracking, etc
- Created and implemented opening and closing procedures, inventory checklists, and other reporting documentation
BARTENDER
E11EVEN
01.2014 - 01.2017
BARTENDER
OFF THE HOOKAH
05.2012 - 01.2014
BARTENDER
KYMA LOUNGE
06.2012 - 10.2013
OPERATIONS MANAGER
UNITED PROPERTY MANAGEMENT
07.2011 - 05.2013
BARTENDER/SERVER
HOOTERS
03.2011 - 07.2011
BARTENDER / SERVER
WINGHOUSE
11.2009 - 03.2011
- Greet guests and take food and drink orders promptly
- Provide top-notch customer service in high-stress and high-volume atmosphere
- Ongoing customer service and tab management
- Handle high volumes of credit card and cash transactions; assure register is balanced and work area remains clean and sanitary
Education
DIPLOMA -
CYPRESS CREEK HIGH SCHOOL
ORLANDO, FL01.2008
Skills
- Proficient with MS Word
- Proficient with Excel
- Proficient with PowerPoint
- Proficient with Outlook
- Proficient with Micros
- Proficient with Timberline
- Proficient with HomeBase
- Proficient with Clover
- Proficient with Fareharbor
- Proficient with social media outlets
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
OPERATIONS MANAGER
MIAMI YACHTING COMPANY
05.2019 - Current
BARTENDER
TREEHOUSE
01.2019 - 01.2021
SALON MANAGER
MIRA NAIL BAR
01.2018 - 02.2020
SERVICE MANAGER
BUNNIE CAKES
06.2017 - 02.2018
BARTENDER
HOMEBASE MIAMI
01.2017 - 01.2019
BARTENDER
E11EVEN
01.2014 - 01.2017
BARTENDER
KYMA LOUNGE
06.2012 - 10.2013
BARTENDER
OFF THE HOOKAH
05.2012 - 01.2014
OPERATIONS MANAGER
UNITED PROPERTY MANAGEMENT
07.2011 - 05.2013
BARTENDER/SERVER
HOOTERS
03.2011 - 07.2011
BARTENDER / SERVER
WINGHOUSE
11.2009 - 03.2011
DIPLOMA -
CYPRESS CREEK HIGH SCHOOL
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