Highly motivated self-starter with the advanced interpersonal communication, teamwork and customer service skills necessary to execute assigned tasks and detail-oriented projects across myriad professions.
Overview
15
15
years of professional experience
Work History
OPERATIONS MANAGER
MIAMI YACHTING COMPANY
MIAMI, FL
05.2019 - Current
Responsible for daily operations such as phone calls, emails, scheduling
Staff Payroll and SOP
Handle all additional clientele requests such as water toys, catering, car service, etc
BARTENDER
TREEHOUSE
MIAMI, FL
01.2019 - 01.2021
SALON MANAGER
MIRA NAIL BAR
MIAMI, FL
01.2018 - 02.2020
Responsible for staffing, scheduling, interviewing potential hires, training new employees, order tracking, etc
Created and implemented inventory tracking system and reporting documentation
Oversaw and managed 20+ nail technicians alongside reception staff
BARTENDER
HOMEBASE MIAMI
MIAMI, FL
01.2017 - 01.2019
SERVICE MANAGER
BUNNIE CAKES
MIAMI, FL
06.2017 - 02.2018
Oversaw all components of bakery with retail store front, including managing a team of 5 Customer Service Representatives
Responsible for staffing, scheduling, interviewing potential hires, training new employees, order tracking, etc
Created and implemented opening and closing procedures, inventory checklists, and other reporting documentation
BARTENDER
E11EVEN
MIAMI, FL
01.2014 - 01.2017
BARTENDER
OFF THE HOOKAH
BAYSIDE MARKETPLACE, MIAMI, FL
05.2012 - 01.2014
BARTENDER
KYMA LOUNGE
MIAMI, FL
06.2012 - 10.2013
OPERATIONS MANAGER
UNITED PROPERTY MANAGEMENT
MIAMI, FL
07.2011 - 05.2013
BARTENDER/SERVER
HOOTERS
MIAMI, FL
03.2011 - 07.2011
BARTENDER / SERVER
WINGHOUSE
ORLANDO, FL
11.2009 - 03.2011
Greet guests and take food and drink orders promptly
Provide top-notch customer service in high-stress and high-volume atmosphere
Ongoing customer service and tab management
Handle high volumes of credit card and cash transactions; assure register is balanced and work area remains clean and sanitary