Kassandra Martinez
Perryton,TX
Summary
Professional supervisor well-versed in team leadership and operational management. Proven ability to enhance team performance and streamline processes. Known for fostering collaborative environment and consistently achieving results, adapting to dynamic needs with reliability and flexibility.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Supervisor
Bealls Outlet Store
12.2022 - Current
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Collaborated with cross-functional teams on various initiatives to optimize operational performance across departments.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Fostered a culture of continuous improvement by encouraging staff input on process enhancements or procedural changes that would benefit the organization as a whole.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
Pharmacy Technician
Parkview Pharmacy
07.2020 - 10.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured and compounded medications following standard procedures.
Loan Processor
Yes Finance
03.2019 - 08.2019
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Improved loan processing efficiency by streamlining documentation and communication procedures.
- Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
Education
High School Diploma -
Guymon Highschool
Guymon, OK05-2014
Skills
- Team Management
- Motivational Techniques
- Employee Engagement
- Priority management
- Computer Skills
- Goal Setting
- Decision-Making
- Professional and Courteous
- Customer Service
- Attention to Detail
- Managing Operations and Efficiency
Certification
- CPR/AED Certification
Languages
Spanish
Full Professional
Timeline
Lead Supervisor
Bealls Outlet Store
12.2022 - Current
Pharmacy Technician
Parkview Pharmacy
07.2020 - 10.2023
Loan Processor
Yes Finance
03.2019 - 08.2019
High School Diploma -
Guymon Highschool
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