Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kassandra Mason

Raymore,MO

Summary

Dynamic professional with a proven track record of enhancing patient and customer satisfaction at Midwest Home Healthcare through compassionate caregiving and exceptional service management. Skilled in patient care and operational efficiency, achieving significant improvements in client well-being and business growth. Expert in medical equipment operation and fostering teamwork, I consistently exceed performance targets.

Overview

18
18
years of professional experience

Work History

Home Health Care Aide

Midwest Home Healthcare
07.2016 - Current
  • Improved patient well-being by providing compassionate and attentive personal care services.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients in maintaining mental wellness through engaging conversation and social interaction during visits.
  • Supported patients'' daily living activities such as bathing, dressing, grooming, and meal preparation to promote independence.

Assistant Manager

Domino's Pizza
03.2019 - 09.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Hospitality Manager

Adam's Mark Hotels
11.2010 - 07.2021
  • Increased customer service ratings significantly through personable service.
  • Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
  • Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
  • Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
  • Evaluated team performance regularly, recognizing outstanding contributors while addressing gaps through targeted coaching sessions or additional training as required.
  • Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
  • Organized special events and promotions, resulting in increased bookings and repeat business.
  • Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
  • Reduced costs through effective budget management while maintaining exceptional service levels.
  • Increased revenue by developing and implementing innovative marketing strategies to attract new customers.
  • Scheduled work hours for Number employees to achieve adequate manpower coverage.
  • Filed incident reports and handled inappropriate behavior to document problems and disturbances.
  • Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
  • Negotiated contracts with vendors, securing cost-effective services without compromising quality.
  • Greeted guests upon arrival and offered assistance.
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Developed and implemented promotional strategies to increase occupancy.

Warehouse Supervisor

Always Save Warehouse
02.2007 - 06.2010
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised shipping and handling operations.
  • Used warehouse management software to reconcile daily inventory.
  • Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
  • Oversaw daily operations and shipping and handling processes.
  • Maintained high levels of accuracy in daily operations.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Kept detailed records of inventories and merchandise inventory transactions.
  • Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
  • Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
  • Managed merchandise inventory transactions.
  • Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
  • Mentored junior staff members to develop their skills in warehousing operations, fostering a supportive work environment for professional growth.
  • Performed troubleshooting to resolve issues with equipment, devices and products.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Assigned tasks to team members to complete within designated time frames.
  • Trained new team members on proper and safe use of tools and equipment.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Resolved conflicts between team members and addressed complaints or grievances.

Education

Associate Of Arts - Business Administration And Management

Tarkio College
Kansas City, MO
06.1991

High School Diploma - Basic And Accounting

Fort Osage High School
Independence, MO
05.1987

Skills

  • Housekeeping tasks
  • Dressing and grooming
  • Client documentation
  • Patient care
  • Transportation assistance
  • Emotional support
  • Patient monitoring
  • Personal hygiene assistance
  • Bathing assistance
  • Compassionate caregiving
  • Meal preparation
  • Patient transportation
  • First aid and safety
  • Care plan management
  • Light housekeeping
  • Recording vital signs
  • Documentation
  • Medical equipment operation

Timeline

Assistant Manager

Domino's Pizza
03.2019 - 09.2023

Home Health Care Aide

Midwest Home Healthcare
07.2016 - Current

Hospitality Manager

Adam's Mark Hotels
11.2010 - 07.2021

Warehouse Supervisor

Always Save Warehouse
02.2007 - 06.2010

Associate Of Arts - Business Administration And Management

Tarkio College

High School Diploma - Basic And Accounting

Fort Osage High School

Similar Profiles

CREATE PROFILE
Kassandra Mason