Kassandra Mateo
Wooster,OH
Summary
Dynamic Floor Lead at Concept Manufacturing LLC with a proven track record in team leadership and problem-solving. Enhanced operational efficiency through effective communication and meticulous inventory management. Committed to maintaining high safety standards while fostering a culture of continuous learning. Recognized for attention to detail and delivering exceptional customer service.
Overview
8
8
years of professional experience
Work History
Floor Lead
Concept Manufacturing LLC
11.2023 - Current
- Learned safety protocols and operational procedures to ensure compliance..
- Adapt quickly to changing priorities in a fast-paced environment.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free work environment for all employees.
- Implemented quality control measures to reduce product defects and improve overall product quality..
- Mentored new employees, leading to a decrease in onboarding time and increased employee satisfaction.
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Inspected products and machines to maintain quality and efficiency.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Assembled products according to changing daily work orders and specific customer needs.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Operated forklift to unload and load materials and done production pallets from and to truck on occasion.
Material Handler
Nidec Motor Corporation
01.2022 - 10.2022
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
Window Assembler
Soft Lite
09.2020 - 09.2022
- Assembled window components according to specifications, ensuring quality and accuracy in production.
- Operated machinery and tools safely, maintaining a clean and organized workspace.
- Trained new employees on assembly techniques and safety protocols, fostering a culture of teamwork.
- Maintained a high level of accuracy in cutting, joining, and assembling window components, ensuring optimal product quality and longevity.
- Adhered to all safety regulations while using various tools, machinery, and equipment during the window assembly process.
- Assembled parts correctly according to specifications, reducing quality issues.
Warehouse Assembler
D+S Distribution
09.2018 - 09.2020
- Assembled products efficiently using hand tools and machinery, ensuring adherence to quality standards.
- Collaborated with team members to optimize assembly line processes, enhancing workflow efficiency.
- Conducted regular inspections of materials and equipment to maintain safety and operational integrity.
- Trained new employees on assembly techniques and safety protocols, fostering a supportive work environment.
Cashier
Burlington
09.2017 - 01.2020
- seasonal/ part time
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawers, ensuring proper change distribution.
- Assisted customers with product inquiries and provided exceptional service.
- Collaborated with team members to streamline checkout procedures.
- Resolved customer complaints professionally, enhancing overall satisfaction.
- Trained new staff on register operations and customer service protocols.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
GED -
JOG
Akron, OHSkills
- Customer service
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
Friendly and helpful
- Customer assistance
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking Abilities
- Team leadership
- Detail-oriented
- Self motivation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Floor Lead
Concept Manufacturing LLC
11.2023 - Current
Material Handler
Nidec Motor Corporation
01.2022 - 10.2022
Window Assembler
Soft Lite
09.2020 - 09.2022
Warehouse Assembler
D+S Distribution
09.2018 - 09.2020
Cashier
Burlington
09.2017 - 01.2020
GED -
JOG
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