Kassandra McDonald
Manorville,NY
Summary
Professional and experienced candidate with strong focus on customer service and project management. Skilled in public speaking, handling inquiries, and leadership. Highly effective in team collaboration and adaptable to changing needs. Known for reliability, excellent communication, educating others, and problem-solving abilities. Developed strong organizational and communication skills in collaborative and fast-paced environment. Proven ability to manage multiple tasks, meet deadlines, and contribute to team objectives. Seeking to transition into new field, utilizing transferrable skills to drive success in diverse professional settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Intern
Nutrition and Fitness Internship
01.2024 - 04.2024
- Develop presentations, tabling events, and lectures, educating the campus and community about proper nutrition
- Interviewed for Decker Connect magazine for my work and leadership within this internship
- Attend weekly seminars to strategize and develop upcoming speaking engagements
- Develop proficiency in public speaking, utilizing Canva, and coordinating events
- Attend meetings for the Eating Awareness Committee and become a certified facilitator for the Body Project
Research
Course-based Undergraduate Research Experience
01.2024 - 05.2024
- CITI certification.
- Performed a literature review.
- Worked with a team to develop a research question.
- Collected and curated data.
- Presented research in class.
- Developed a research poster and presented it at Research Days at Binghamton University.
Desk Attendant
Campus Recreation
08.2023 - Current
- Welcome and engage with incoming patrons, ensuring a positive experience upon entering the facility
- Mitigate situations in which patrons are not satisfied or experiencing an issue
- Trained on the appropriate measures to take in emergency situations, as well as certified in both CPR and Stop the Bleed
- Facilitate transactions on Fusion
- Rent out sports equipment for open recreation activities
Chef, Waitress, Busser
Eastport Luncheonette
06.2019 - Current
- Collaborated with kitchen staff to deliver exceptional dining experiences, through efficiently preparing and cooking meals
- Efficiently manage and record customer meal orders
- Effectively mitigate conflict with customers
- Greet guests, take drink orders, and serve food to guests
- Wash dishes, clean tables and floors, and restock inventory to ensure a clean and well-prepared environment
Substitute Teacher
Binghamton Central School District
04.2023 - Current
- Managed classroom operations and enforced school policies while delivering effective instruction in the absence of the regular teacher
- Handled classroom disruptions and resolved conflicts using established behavior management techniques
Office Assistant
Physical Solutions
01.2020 - Current
- Assist in the maintenance and organization of the office by filing tax returns and addressing packets of tax return reminders to be sent to clients
Sales Associate
Mixology Clothing Company
05.2022 - 08.2022
- Participated in Mixology University, an online course educating staff on business administration
- Recommended, selected, and helped locate merchandise based on customers’ needs and desires
- Restocked merchandise when necessary
- Received and processed cash and credit payments
Tutor
Sky's the Limit Tutoring
01.2024 - 02.2024
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
Education
Bachelor of Arts - Psychology, Minor in Health and Wellness Studies
Binghamton University, State University of New York
05.2025
High School -
Eastport South Manor Jr./Sr. High School
06.2021
Skills
- Customer service
- Positive attitude
- Organized and efficient
- Problem-solving
- Attention to detail
- Leadership qualities
- Customer complaint handling
- Oral and written communications
- Microsoft office
- Credit and cash payments
- Experience with Canva
- Journalistic writing
Awards
Manorville Chamber of Commerce Scholarship Recipient Manorville, NY June2021, AP Scholar Recipient Manorville, NY June2021, National Honor Society Member Manorville, NY April2019 – June2021, English Honor Society Member Manorville, NY April2019- June2021
Certification
- OSHA Certified
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- CITI Certified
- The Body Project Facilitator Certified
Timeline
Research
Course-based Undergraduate Research Experience
01.2024 - 05.2024
Tutor
Sky's the Limit Tutoring
01.2024 - 02.2024
Intern
Nutrition and Fitness Internship
01.2024 - 04.2024
Desk Attendant
Campus Recreation
08.2023 - Current
Substitute Teacher
Binghamton Central School District
04.2023 - Current
Sales Associate
Mixology Clothing Company
05.2022 - 08.2022
Office Assistant
Physical Solutions
01.2020 - Current
Chef, Waitress, Busser
Eastport Luncheonette
06.2019 - Current
- OSHA Certified
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- CITI Certified
- The Body Project Facilitator Certified
Bachelor of Arts - Psychology, Minor in Health and Wellness Studies
Binghamton University, State University of New York
High School -
Eastport South Manor Jr./Sr. High School
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