Kassandra Melville
Columbia,United States
Summary
Self-motivated CSR highly experienced in guest services. Pleasant personality, coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
2
2
years of professional experience
Work History
Installed Sales Coordinator
Lowe's Home Improvement
Columbia, South Carolina
06.2019 - 05.2020
- Coordinating the sales team by managing schedules, filing important documents and communicating relevant information
- Ensuring the adequacy of sales-related equipment or material
- Responding to complaints from customers and give after-sales support when requested
- Store and sort financial and non-financial data in electronic form and present reports
- Handle the processing of all orders with accuracy and timeliness
- Inform clients of unforeseen delays or problems
- Monitor the team’s progress, identify shortcomings and propose improvements
- Assist in the preparation and organizing of promotional material or events
- Operated and served as subject matter expert on in-store order management system
- Confirmed customer satisfaction by utilizing targeted follow-up methods after installs
- Coordinated and managed the installation of products for customers, ensuring timely delivery and satisfaction.
- Developed relationships with vendors to ensure competitive pricing and timely deliveries.
- Provided technical support to customers regarding installation process, issues, or concerns.
- Maintained accurate records of all installed sales activities in company database systems.
Lead Front Desk Receptionist
JT's Kia
Columbia, South Carolina
01.2019 - 06.2019
- Guarantee all checks in accordance with company policy
- Answer phone and direct customers/prospects to the appropriate department and ensure to follow-up in a timely manner
- Diplomatically handle customer complaints and refer them to the appropriate individual/unit for resolution
- Ensure all company safety policies and procedures are strictly followed
- Ensure to check with management at the end of each shift before leaving the dealership to ascertain they do not need anything
- Responsible for daily filing (messages for managers, car deal files, and hard copies)
- Responsible for receiving payments (checks and credit card payments) from customers and document the amount received for car sales
- Provide customers with accurate change and issue receipts to them
- Responsible for processing internals daily
- Maintain confidentiality of customer and company information at all times
- Attend to customers with a clear, friendly voice along with a professional demeanor
- Maintain and keep customer areas tidy
- Responsible for stocking fresh complimentary snacks and beverages for customers
- Attend to waiting customers
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
Assistant Leasing Manager
Intermark Management Corporation
Columbia, South Carolina
01.2018 - 08.2018
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Developed and implemented tactical marketing plans.
- Administered operations to handle needs of more than 100 tenants across 17 property units.
- Oversaw monthly collections, in funds, maintaining high payment rates by building positive relationships with tenants.
- Created and submitted daily reports on leasing activities.
- Boosted occupancy 90% by leveraging market knowledge and successful promotional strategies.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Explained terms of lease and amounts to be paid to tenants.
- Managed daily and weekly marketing and leasing plans.
- Collected, completed and processed lease applications.
- Trained leasing professionals on regulatory requirements, company policies and office procedures.
- Created, coordinated and engaged in marketing campaigns.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Established strong, professional relationships wit leasing agent, managers, cleaners, and residents by promoting team collaboration and delivering exemplary service.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Established key relationships with potential leasers and renters.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Education
High School Diploma -
Lugoff-Elgin High School
Lugoff, SC06-2013
Skills
- Telephone etiquette
- Office administration
- Sorting and labeling
- Expense reporting
- Meeting scheduling
- Office supplies inventory management
- Sensitive information handling
- Problem-solving skills
- Verbal and written communication
- Filing
- Scheduling
- Cash Handling
- Skilled in Excel and Microsoft
- Bookkeeping
- Departmental support
- Call forwarding
- Project Management
- Social perceptiveness
- Technical Support
- Strategic Planning
- Staff Management
- Performance improvement
- Problem-solving
- Office organization
- Office management
- File management
- Researching skills
- Business administration
- Administrative support
- Word processing
- Time management
- Loss prevention
- Internal loss prevention
- Management
- Document Preparation
- Report Generation
- Sales assistance
- File Management
- Appointment Scheduling
Timeline
Installed Sales Coordinator
Lowe's Home Improvement
06.2019 - 05.2020
Lead Front Desk Receptionist
JT's Kia
01.2019 - 06.2019
Assistant Leasing Manager
Intermark Management Corporation
01.2018 - 08.2018
High School Diploma -
Lugoff-Elgin High School
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