Kassandra M Hernandez
Victorville
Summary
Dedicated Eligibility Screener/ Patient Advocate with 10 years of experience implementing community programs.Adaptable to any work setting. Front office, back office and patient care experience Recognized for exceptional customer service and communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant Supervisor
Foothill Behavioral Health
11.2022 - Current
- Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
- Assisted in maintaining a safe and clean work environment, adhering to infection control protocols and conducting regular safety audits.
- Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
- Reduced wait times for patients by implementing an efficient triage system for urgent cases.
- Called and faxed pharmacies to submit prescriptions and refills.
- Organized team meetings regularly to discuss updates on clinic operations, address any questions or concerns from staff members, and promote open lines of communication throughout the department.
- Collaborated with human resources to recruit, interview, hire, and onboard new medical assistant team members.
- Contributed to cost-saving initiatives by identifying opportunities for reducing expenses without sacrificing patient care quality or employee satisfaction levels.
- Streamlined administrative processes to reduce errors and improve overall office efficiency.
- Increased patient flow by optimizing medical assistant schedules and delegating tasks appropriately.
- Provided exceptional customer service to patients while addressing concerns or complaints promptly and professionally.
- Participated in continuous professional development opportunities as well as industry conferences or seminars to stay informed about current trends in medical assisting supervision practices.
- Improved patient satisfaction by streamlining appointment scheduling and implementing effective communication strategies.
- Ensured compliance with healthcare regulations through regular audits and staff education.
- Assisted in developing policies and procedures that aligned with industry standards, ensuring consistent patient care across all areas of operation.
- Coordinated with physicians to develop and implement care plans for patients, ensuring the delivery of high-quality medical services.
- Managed inventory of medical supplies by conducting regular checks and maintaining accurate records.
Eligibility Worker/Patient Advocate
GETIXHEALTH/St. Bernardines Medical Center-Community Hospital of San Bernardino
07.2018 - 05.2021
- Resolve issues based on thorough investigations of concerns.
- Met inbound customer needs while maintaining strict performance targets.
- Referred unresolved customer grievances to designated departments for further investigation.
- Updated records with all interactions and customers transactions.
- Run Daily Census Report
- Complete In house Report
- Attend Care Coordination/Case Management meetings
- Work Closely with San Bernardino County on medical cases/IEHP
- Obtain Verifications from patients
- Update MS4 hospital system balances and insurance information
- Scan in insurance verifications to EDM
- Review Cerner chart notes for Diligent Searches
- Work on all Self pay accounts and HPE
- Add newborn baby's in the NICU to mom's medical
- Run Insurance verification
Referral Coordinator
Metropolitan Family Clinics
12.2018 - 03.2020
- Work in a high volume family practice
- Maintain referrals to specialties for IEHP, Medical, PPO,HMO and self pays.
- Familiar with county programs and insurances
- Follow state guidelines and regulation including HIPAA
- Run insurance information
- Review chart notes
- Log,enter,chart on patient referrals
- Specialized in IEHP/Medical/CCS
- Care Coordination
- Patient Care
- Comply with IEHP Audits
Education
LVN - Nursing
American Career College
CA2025
Medical Office Administration - undefined
Concorde College
San Bernardino, CA02.2018
Skills
- Medical software
- Administration and management
- Human resources
- Microsoft Word
- Google Drive
- Detail oriented
- Time management
- Written communication
- Inventory organization
- Records management
- Data verification
- Premium calculation
- Data collection
- Risk management
- Therapy and counseling
- Clerical support
- Decision making
- Order processing
- Administrative support
- Paperwork management
- Customer relations
- Task prioritization
- Troubleshooting techniques
- Documentation processing
- Business correspondence
- Report writing
- Family assistance
- Patient interviewing
- Compassionate care
- Medication administration
- Clinical documentation
- Diabetes management
- Wound care
- Infection control
Certification
Hospital Fire Safety
Timeline
Medical Assistant Supervisor
Foothill Behavioral Health
11.2022 - Current
Referral Coordinator
Metropolitan Family Clinics
12.2018 - 03.2020
Eligibility Worker/Patient Advocate
GETIXHEALTH/St. Bernardines Medical Center-Community Hospital of San Bernardino
07.2018 - 05.2021
Medical Office Administration - undefined
Concorde College
LVN - Nursing
American Career College
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