Dedicated Eligibility Screener/ Patient Advocate with 10 years of experience implementing community programs.Adaptable to any work setting. Front office, back office and patient care experience Recognized for exceptional customer service and communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant Supervisor
Foothill Behavioral Health
11.2022 - Current
Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
Assisted in maintaining a safe and clean work environment, adhering to infection control protocols and conducting regular safety audits.
Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
Reduced wait times for patients by implementing an efficient triage system for urgent cases.
Called and faxed pharmacies to submit prescriptions and refills.
Organized team meetings regularly to discuss updates on clinic operations, address any questions or concerns from staff members, and promote open lines of communication throughout the department.
Collaborated with human resources to recruit, interview, hire, and onboard new medical assistant team members.
Contributed to cost-saving initiatives by identifying opportunities for reducing expenses without sacrificing patient care quality or employee satisfaction levels.
Streamlined administrative processes to reduce errors and improve overall office efficiency.
Increased patient flow by optimizing medical assistant schedules and delegating tasks appropriately.
Provided exceptional customer service to patients while addressing concerns or complaints promptly and professionally.
Participated in continuous professional development opportunities as well as industry conferences or seminars to stay informed about current trends in medical assisting supervision practices.
Improved patient satisfaction by streamlining appointment scheduling and implementing effective communication strategies.
Ensured compliance with healthcare regulations through regular audits and staff education.
Assisted in developing policies and procedures that aligned with industry standards, ensuring consistent patient care across all areas of operation.
Coordinated with physicians to develop and implement care plans for patients, ensuring the delivery of high-quality medical services.
Managed inventory of medical supplies by conducting regular checks and maintaining accurate records.
Eligibility Worker/Patient Advocate
GETIXHEALTH/St. Bernardines Medical Center-Community Hospital of San Bernardino
07.2018 - 05.2021
Resolve issues based on thorough investigations of concerns.
Met inbound customer needs while maintaining strict performance targets.
Referred unresolved customer grievances to designated departments for further investigation.
Updated records with all interactions and customers transactions.
Run Daily Census Report
Complete In house Report
Attend Care Coordination/Case Management meetings
Work Closely with San Bernardino County on medical cases/IEHP
Obtain Verifications from patients
Update MS4 hospital system balances and insurance information
Scan in insurance verifications to EDM
Review Cerner chart notes for Diligent Searches
Work on all Self pay accounts and HPE
Add newborn baby's in the NICU to mom's medical
Run Insurance verification
Referral Coordinator
Metropolitan Family Clinics
12.2018 - 03.2020
Work in a high volume family practice
Maintain referrals to specialties for IEHP, Medical, PPO,HMO and self pays.
Familiar with county programs and insurances
Follow state guidelines and regulation including HIPAA
Run insurance information
Review chart notes
Log,enter,chart on patient referrals
Specialized in IEHP/Medical/CCS
Care Coordination
Patient Care
Comply with IEHP Audits
Education
LVN - Nursing
American Career College
CA
2025
Medical Office Administration - undefined
Concorde College
San Bernardino, CA
02.2018
Skills
Medical software
Administration and management
Human resources
Microsoft Word
Google Drive
Detail oriented
Time management
Written communication
Inventory organization
Records management
Data verification
Premium calculation
Data collection
Risk management
Therapy and counseling
Clerical support
Decision making
Order processing
Administrative support
Paperwork management
Customer relations
Task prioritization
Troubleshooting techniques
Documentation processing
Business correspondence
Report writing
Family assistance
Patient interviewing
Compassionate care
Medication administration
Clinical documentation
Diabetes management
Wound care
Infection control
Certification
Hospital Fire Safety
Timeline
Medical Assistant Supervisor
Foothill Behavioral Health
11.2022 - Current
Referral Coordinator
Metropolitan Family Clinics
12.2018 - 03.2020
Eligibility Worker/Patient Advocate
GETIXHEALTH/St. Bernardines Medical Center-Community Hospital of San Bernardino
Certified Surgical Technician at Sutter Health Sansum Foothill Surgery CenterCertified Surgical Technician at Sutter Health Sansum Foothill Surgery Center