Kassandra Mora
San Jose ,CA
Summary
Proactive and reliable professional known for adapting quickly, communicating clearly, and working effectively with both clients and team members.I am committed to delivering excellent service, maintaining organization, and contributing to a positive work environment.
Overview
4
4
years of professional experience
Work History
Sales Associate
Joe Escobar Diamonds
Campbell, CA
08.2023 - Current
- Advised new and existing clients on jewelry products, custom designs, appraisals, and repair services
- Coordinated shipping of jewelry to vendors for casting and production to ensure timely customer fulfillment
- Opened incoming parcels and accurately matched jewelry items to corresponding back orders
- Conducted quality inspections on all jewelry items received to ensure product standards and accuracy
Sales Lead
Pandora Jewelry
Salinas, CA
05.2022 - Current
- Coached sales associate to help maintain positive customers interactions and sales.
- Maintained proper cash flow in registers (open & close).
- Learned about KPIs and how to effectively use them to save or help business for the day.
- Handled employee purchases.
- Maintained conversion especially during busier holidays.
- Called customers about promotions and collection drops.
- Maintained strong clientele.
- Worked alongside Manager to help maintain positive swing and buisness day-to-day.
- Responsible for leading the store in credit card trainings to help drive business with the company credit card
- Effectively got our store to the 5% mark for credit card applications (2% above company goal).
Sales Associate
Pandora Jewelry
Salinas, CA
10.2021 - 05.2022
- Organized windows and glass displays to maintain store visual appeal, engage customers and promote specific collections and promotions.
- Provided a warm and positive atmosphere to welcome existing, new and potential customers.
- Helped customers decides on jewelry pieces based on interest and checked store system for merchandise at other sites.
- Helped customers find the right size for themselves or gifts.
- Answered customer questions about metals and stones used in jewelry.
- Provided efficient advice about caring for jewelry and giving free customer cleanings.
- Met sale goals efficiently and consciously made an effort to keep average sales and units per sale above anticipated goal.
- Informed our customers about company credit card including benefits.
- Encouraged customers to apply for the company credit card to assist higher sales and units.
Education
Associate of Arts - Liberal Arts And General Studies
Hartnell College
Salinas, CA05.2019
Skills
Self starter
Policy execution
Friendly customer service
Patient
Fast and efficient learner
Great communicator
Active listener
Attention to detail
Adaptive
Timeline
Sales Associate
Joe Escobar Diamonds
08.2023 - Current
Sales Lead
Pandora Jewelry
05.2022 - Current
Sales Associate
Pandora Jewelry
10.2021 - 05.2022
Associate of Arts - Liberal Arts And General Studies
Hartnell College