KASSANDRA MORALES
Lancaster,CA
Summary
Healthcare operations leader with progressive experience as Clinic Administrator and Clinic Supervisor at JWCH Institute. Skilled in overseeing clinic operations, leading multidisciplinary teams, improving workflows, managing financial processes, and enhancing patient experience. Strong knowledge of Medi-Cal HMO operations, insurance workflows, and NextGen EHR. Bilingual English/Spanish.
Developed key administrative and organizational skills in clinical environment, seeking to transition into new field. Demonstrates strong capabilities in managing operations and improving processes. Ready to leverage these skills to contribute effectively in new and dynamic environment.
Overview
2
2
years of professional experience
Work History
Clinic Administrator
JWCH Institute
11.2025 - Current
- Direct daily operational and financial functions of clinic operations.
- Lead clinical and front office teams to ensure efficient, high-quality patient care.
- Partner with site physician to support staff performance and clinic goals.
- Coordinate provider schedules, appointments, and patient flow to maximize productivity.
- Collaborate with Clinic Operations leadership to resolve issues and improve efficiency.
- Support Medi-Cal HMO enrollment workflows, patient tracking, and continuity of care.
- Monitor patient satisfaction and implement service recovery strategies.
- Manage daily census, encounter verification, deposits, reimbursements, and timesheets.
- Conduct staff evaluations, facilitate meetings, and implement corrective action plans.
- Oversee supplies, clinic readiness, and overall professional clinic environment.
- Managed daily clinic operations, ensuring efficient patient flow and adherence to policies.
Clinic Supervisor
JWCH Institute
04.2024 - 11.2025
- Supported clinic administration with operational planning and workflow improvements.
- Supervised staff, conducted evaluations, and ensured performance standards.
- Managed insurance verification, copay collection, and front office workflows.
- Collaborated with billing on encounter submission and workflow accuracy.
- Utilized NextGen EHR for scheduling, documentation, and coordination.
- Coordinated provider schedules and patient flow to maintain efficient operations.
- Monitored patient satisfaction and resolved service concerns.
Education
High School Diploma -
Skills
- Healthcare Leadership
- Staff Supervision
- Verbal and written communication
- Decision-making
- Insurance Verification (HMO, PPO, Medi-Cal)
- NextGen EHR
- Customer service
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Adaptability and flexibility
- Bilingual (English/Spanish)
- HIPAA compliance
Languages
Spanish
Timeline
Clinic Administrator
JWCH Institute
11.2025 - Current
Clinic Supervisor
JWCH Institute
04.2024 - 11.2025