Kassandra Nevarez
Tucson,AZ
Summary
A first time manager at El Guero Canelo, excelling in customer service and team leadership. Enhanced customer satisfaction through effective problem resolution and strategic planning. Skilled in multitasking and practicing a positive work environment, driving team performance and operational efficiency.
Dedicated with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
El Guero Canelo
02.2025 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Waitress, Busser, Cashier
BK Carne Asada & Hotdogs
01.2019 - 04.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
Dental Assisting Program - Dental Assistant
Arizona Sunset Dental
2205 W Magee Rd09-2023
High School Diploma -
PPEP Tech High School
1840 E Benson Hwy05-2021
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Task delegation
- Staff training and development
- Strategic planning
- Shift scheduling
- Sales techniques
- Business administration
- Budget control
- Clear communication
- Safety procedures
- Work prioritization
- Teamwork and collaboration
- Computer skills
- Effective communication
- Problem resolution
- Positive attitude
- Multitasking
- Problem-solving
- Multitasking Abilities
- Excellent communication
Accomplishments
Many of my accomplishments are starting at El Guero Canelo and working my way up by learning how to adapt to new people and to new working environments. Also, learning everything new, and being able to teach and train my personnel in such an efficient way. El Guero Canelo company has taught me many ways of working and it has been like a school for me, everyday I learn something new and I give the best of me to be able to show off my results. I also have learned to use Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Liquor Law Training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
El Guero Canelo
02.2025 - Current
Waitress, Busser, Cashier
BK Carne Asada & Hotdogs
01.2019 - 04.2019
Dental Assisting Program - Dental Assistant
Arizona Sunset Dental
High School Diploma -
PPEP Tech High School
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