Kassandra Nicole LuAllen

Office Admin Supervisor

• Trained new employees on company policies, procedures, software applications.
• Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
• Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Improved communication between departments with the implementation of efficient information-sharing tools and strategies.
• Updated reports, managed accounts, and generated reports for company database.
• Managed a team of office staff, providing training and support to ensure smooth daily operations.
• Enhanced employee morale through recognition programs, fostering a positive work environment that encouraged collaboration and teamwork.
• Maintained a clean, organized workspace to promote a professional environment conducive to productivity.
• Facilitated daily staff meetings to discuss ongoing projects, address concerns, and share updates from various departments within the organization.
• Resolved conflicts between team members by addressing concerns and facilitating open communication channels.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Implemented a comprehensive records management system, maintaining accurate documentation while ensuring compliance with regulatory requirements.
• Oversaw budget management by tracking expenses, identifying cost-saving opportunities, and providing financial reports to senior leadership.
• Served as the main point of contact for external partners, establishing strong relationships built on professionalism and reliability.
• Interceded between employees during arguments and diffused tense situations.
• Completed weekly payroll for 150 employees.

Food Safety Supervisor

• Led development, training and maintenance of plant quality and food safety programs.
• Facilitated communication between various departments regarding food safety matters, creating an environment conducive to collaboration and problemsolving
• Reduced risk of foodborne illnesses through diligent monitoring and enforcement of proper sanitation practices.
• Identified root causes of safety incidents through thorough investigations, implementing corrective actions to prevent future occurrences.
• Ensured compliance with local, state, and federal regulations by conducting regular inspections and audits.
• Streamlined documentation processes by developing digital tools that simplified record-keeping tasks required for regulatory compliance purposes.
• Collaborated with quality control teams to address potential issues proactively, maintaining high standards in production processes.
• Optimized employee performance within food safety roles by establishing clear expectations, providing ongoing feedback, and offering opportunities for professional growth.
• Met internal and external customer expectations through teamwork, respect and willingness to help and support others.
• Maintained up-to-date knowledge of industry trends and advancements in food safety technology to optimize company protocols continually.
• Reacted productively under constantly changing priorities with numerous interruptions and continuously monitored food safety.
• Developed and maintained a strong food safety culture within the organization, promoting awareness and responsibility among employees.

• Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
• Improved customer satisfaction by providing personalized banking solutions and exceptional service.
• Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
• Promoted financial products by maintaining excellent service offering knowledge.
• Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
• Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
• Boosted sales of bank products through effective cross-selling and up-selling techniques.
• Enhanced client retention with proactive follow-ups and timely resolution of account issues.
• Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
• Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
• Worked closely with management to strategize sales techniques to increase branch production and customer service.
• Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
• Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
• Monitored customer accounts to detect irregularities or suspicious activity.
• Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives.
• Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
• Negotiated favorable terms for clients in loan restructuring, providing financial relief.
• Spearheaded community outreach programs, increasing brand awareness and client base.
• Pioneered adoption of new CRM system, enhancing client data management and service personalization.
• Resolved client disputes with empathy and efficiency, restoring confidence in banking services.
• Adapted quickly to new banking regulations, ensuring compliance and mitigating risks.
• Enhanced digital banking adoption among clients with targeted education initiatives.
• Trained new personal bankers, elevating team performance and service quality.
• Streamlined loan application processes, reducing wait times and improving client experience.
• Backed up teller team by handling needs of new and existing customers at main counter.
• Explained account terms and conditions to customers.
• Monitored accuracy of customer information in system.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
• Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.

• Maintained appropriate filing of personal and professional documentation.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Improved time management of the executive through effective prioritization and organization of tasks.
• Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
• Aided executive in personal tasks such as scheduling appointments or running errands when needed.
• Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
• Coordinated events and functions with attention to detail ensuring successful execution.
• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
• Accomplished project deadlines by assisting with task completion whenever required.
• Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
• Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
• Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
• Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
• Enhanced executives' public image, coordinated logistics for public speaking engagements and press interviews.
• Enhanced client satisfaction, meticulously arranged client meetings and followed up on action items.