Kassandra Noisewater
Administrative Assistant
Berryville,Arkansas
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Air BNB Housekeeper
N/a
Eureka Springs, AR
06.2023 - 08.2023
- Cleaned air bnb's in eureka springs and Branson
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Verified cleanliness and organization of storage areas and carts.
- Adhered to professional house cleaning checklist.
Concierge/Resort Hostess/Daily Activity Planner
1886 Crescent Hotel & Spa
Eureka Springs, AR
03.2023 - 06.2023
- Planned & hosted daily activities, weekly tours and other activities for the resort
- Complete control of the resorts gift shop including stocking, purchasing, and inventory
- Engaged with guests coming to the resort and answered any questions they had regarding the town or things to do in the area
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Developed and implemented guest service policies and procedures to drive loyalty and referrals.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
Insurance Verification Specialist
Hedberg Allergy and Asthma Center
Fayetteville, AR
10.2022 - 12.2022
- My main duty was solely insurance verification for all of the doctors in the clinic
- Billing Disputes
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Chased insurance companies to achieve accurate and timely payments.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Updated patient records with accurate, current insurance policy information.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Processed medical insurance claims and payments.
Billing Dispute Representative
Bank of America
02.2022 - 08.2022
- Filing disputes and fraud claims for customers
- Basic office duties (phones, email, fax)
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Provided excellent customer service, developing and maintaining client relationships.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified payment trends and adjusted billing processes accordingly to retain customers.
- Processed and verified invoices to secure accuracy of billing information.
- Developed and maintained billing procedures to make timely payments.
- Responded to customer concerns and questions on daily basis.
Payments and Risk Specialist
Walmart Ecommerce
Remote
04.2021 - 12.2021
- Calls from customers/agents from other departments/stores regarding customer accounts, refunds and billing requests and questions, analyzed accounts and notes for fraud trends, etc.
- Filed billing claims and other claims regarding Walmart orders or memberships
- Investigated allegations to check validity and recommend actions to minimize risk.
- Completed statistical reviews to uncover trends, patterns and variations.
- Looked at current and new merchants and individual sales to evaluate fraud, chargeback and compliance risks.
Medical Receptionist
Ozark Surgical Associates
Fayetteville, AR
09.2020 - 01.2021
- Medical scheduling, billing, phones, working up next days charts, verifying insurance, etc.
- Completed patient referrals to other medical specialists.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Invoiced patients accurately in line with charging guidelines.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Workers Compensation Coordinator
Advanced Orthopaedic Specialists
Fayetteville, AR
01.2020 - 03.2020
- Handled all workers comp patients for all 6 doctors
- Obtained approvals for all appointments, surgery, DME, imaging, and other appointments set for WC patients
- Engaged with case workers through various workers comp companies to discuss patient progress and obtain approvals if needed
- Verified all commercial insurances for all doctors in the clinic
- Experience with calling insurance companies for claims and unpaid payments
Physical Therapy Receptionist
Advanced Orthopedic Specialists
Fayetteville, AR
10.2018 - 01.2020
- Basic office duties (phones, scheduling, checking patients in/out, copy/print/fax, etc.) Collecting and posting payments, verifying insurances, knowledgeable in softwares, hybrid records, some billing
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Checked patient insurance, demographic, and health history to keep information current.
- Completed patient referrals to other medical specialists.
- Helped patients complete necessary medical forms and documentation.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Assisted with medical coding and billing tasks.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Medical Receptionist/Assistant
Arkansas Laser Solutions
Fayetteville, AR
01.2017 - 10.2018
- Basic office duties (phones, scheduling, checking out patients, copying/printing/faxing, etc), sorting charts, hybrid records, billing, before & after photos, knowledge of services offered, hours & location, etc
- Also helped assisting laser technician in treatment room doing medical duties, prepping patients for treatment and following any special instruction from technician.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Printed prescription requests and queries in compliance with practice protocol.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed office bookkeeping with insurance billing and patient payments.
Medical Receptionist
Laser Partners
Fayetteville, AR
09.2016 - 01.2017
- Setting appointment, confirmation/follow up calls, taking payments and keeping up with account balances, taking before and after photos of every client and placing in the correct client profile, scheduling appointments for 2 different locations and 3 different technicians, knowledge of services offered, hours, location and etc., getting charts ready for the next day
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Printed prescription requests and queries in compliance with practice protocol.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office bookkeeping with insurance billing and patient payments.
Representative
BDC, Crain Hyundai of Fayetteville
01.2016 - 09.2016
- Calling old clients to see if they are ready to upgrade into a new vehicle, try to get sales for sales people, placing sales into Excel spreadsheets, tallying up end of the month bonuses, etc.
Representative
BDC, Lewis Ford of Fayetteville
02.2015 - 12.2015
- Calling old clients to see if they are ready to upgrade into a new vehicle, try to get sales for sales people, placing sales into Excel spreadsheets, tallying up end of the month bonuses, etc.
Server/Hostess
Buffalo Wild Wings
Fayetteville, AR
06.2014 - 02.2015
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Checked guests' identification before serving alcoholic beverages.
Hostess & waitress
Waffle House
Springdale, AR
03.2014 - 06.2014
- Ran orders and waited tables, stocked, cleaned, inventory, misc BOH duties, etc
- Server, Served customers, cashier, stocked, cleaned, basic server duties, worked overnight shift 5 pm-5 am
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Used cash registers and credit card machines to cash out customers.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Took initial drink orders and relayed information to wait or bar staff.
- Backed up servers by checking on tables and retrieving items for guests.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Completed daily side work and opening and closing duties without fail.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
Receptionist
Courtesy Sanitation
01.2013 - 01.2014
- Answering phones, some billing, worked next to co-owner of company
Education
Certification - Medical Billing & Coding
University of Arkansas
Fayetteville, AR 10.2022 - Current
Diploma - Health Information Management, Billing And Coding
Blue Cliff College
Fayetteville, AR 07.2018 - 10.2019
High School Diploma -
Harber High School
Springdale, AR 08.2010 - 05.2013
Skills
Residential cleaning
Cleaning techniques
Housekeeping
Sorting and washing laundry
Vacuuming and sweeping
Medical office administration
Insurance claims
Medical Records Management
Electronic Medical Records
Account management
Appointment Scheduling
Insurance Verification
Medical transcription
Reminder calls
Payment collection
EMR / EHR
Medical billing and coding
Patient Scheduling
Written Communication
Data Entry
Attention to Detail
Organization and Time Management
Interpersonal Communication
Clerical Support
Decision-Making
Customer/Client relations
Multi-line Telephone Systems
Database administration
Office management
Time management
Staff Management
Administrative support
Scheduling
Microsoft Word
Microsoft SharePoint
Microsoft PowerPoint
Microsoft Excel
Microsoft Windows
Microsoft Outlook
Microsoft Office expert
Microsoft Word proficiency
Accomplishments
- Medical Terminology
- HIPAA
- Medical Records
- Workers' Compensation
- ICD Coding
- HCPCS
- Epic
- Phone Etiquette
- Windows (8 years)
- Allscripts (Less than 1 year)
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Air BNB Housekeeper
N/a
06.2023 - 08.2023
Concierge/Resort Hostess/Daily Activity Planner
1886 Crescent Hotel & Spa
03.2023 - 06.2023
Certification - Medical Billing & Coding
University of Arkansas
10.2022 - Current
Insurance Verification Specialist
Hedberg Allergy and Asthma Center
10.2022 - 12.2022
Billing Dispute Representative
Bank of America
02.2022 - 08.2022
Payments and Risk Specialist
Walmart Ecommerce
04.2021 - 12.2021
Medical Receptionist
Ozark Surgical Associates
09.2020 - 01.2021
Workers Compensation Coordinator
Advanced Orthopaedic Specialists
01.2020 - 03.2020
Physical Therapy Receptionist
Advanced Orthopedic Specialists
10.2018 - 01.2020
Diploma - Health Information Management, Billing And Coding
Blue Cliff College
07.2018 - 10.2019
Medical Receptionist/Assistant
Arkansas Laser Solutions
01.2017 - 10.2018
Medical Receptionist
Laser Partners
09.2016 - 01.2017
Representative
BDC, Crain Hyundai of Fayetteville
01.2016 - 09.2016
Representative
BDC, Lewis Ford of Fayetteville
02.2015 - 12.2015
Server/Hostess
Buffalo Wild Wings
06.2014 - 02.2015
Hostess & waitress
Waffle House
03.2014 - 06.2014
Receptionist
Courtesy Sanitation
01.2013 - 01.2014
High School Diploma -
Harber High School
08.2010 - 05.2013